Job Information
Hub International SPARC Senior Service Analyst in Brentwood, Tennessee
ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 650 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
About The SPARC
The Specialty Accounting Resource Center (SPARC) serves as the Accounting Help Desk for the SFC. The SPARC’s customers include the servicing teams, division leaders, and the division finance teams. Although we are part of Accounting, the SPARC team does not perform any Accounting functions.
About You
Do you love to help, train, and support your teammates?
Are you the go-to in the office for the "How do I?" questions? And do you always have the answers?
Are you good at problem solving and enjoy researching issues to find the answer?
About the Position:
This Senior Service Analyst position is focused on providing assistance, education, and support to our clients. It involves ensuring there is a clearly defined process for escalating issues when necessary. Our clients reach out to the SPARC team when they require help or guidance. To resolve inquiries, the path the SPARC takes is much like a “sandwich”;
The top – what is the issue needing resolution?
The middle – What is the cause?
The bottom – Identify a solution to resolve the problem
This position reports to the SPARC Supervisor.
Essential Duties and Responsibilities:
Respond to emails from Operations requesting assistance with Accounting related questions or issues
Answer incoming calls and assist clients
Research and document “what went wrong”
Strong desk level understanding of workflows to manage own work, support the team, and deliver training to staff
Determine assistance needed and follow the path to resolution
Follow up to make sure end-result is obtained
Work with the Accounting units to ensure that requests are completed
Document the case and assure that fields are completed correctly and timely in the SPARC ticketing system
Duties as otherwise assigned
As the Senior of the team :
Monitor case count of their team and reassign cases as necessary
Develop best practices for the team
Establish regular connection with respective team members for collaboration/discussion and solutions
Mentor, train and answer questions from other team members
Interact with leaders of acquisitions to identify special handling, servicer training needs, etc.
Report any observable trends
Responsible for documenting any special handling processes and any other nuances the team may need to know
Report any workflow or personnel issues to the SPARC Supervisor
Essential Traits and Experience
High School Diploma Required
2+ years of experience in insurance accounting directly related to Premium Payables or Direct Bill
Strong experience in Microsoft Excel
Excellent verbal and written communication skills
Strong Customer Service Skills and enjoy working with people
Understand that teaching someone how to find the answers is more important than just providing the answer
Strong analytical, critical thinking and problem-solving skills
Good eye for detail
Be able to work independently and provide results
Experience in a shared services accounting environment preferred
Insurance brokerage experience preferred
Work well with a remote team
Other:
Position is hybrid
Must have an efficient and quiet workspace in your home
Must be available to take calls when in office and at home
Preferred candidate will live within driving distance of a SPG office
JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.
Department Accounting & Finance
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy (https://hubinternational.jobs/eeo/)
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