Easter Seals Jobs

About Us Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. About the Role Kitsap Credit Union is searching for a Workforce Planning Coordinator to work out of our East Bremerton office. This position is responsible for supporting the Accounts Control leadership team by effectively optimizing resources between call queues, and offline tasks based on priorities. This position will support leadership by monitoring Agent efficiency intra-day and trended over time to improve overall performance. This position plays a key role in all aspects of maximizing call handling efficiency. Quick Facts Reports to: Accounts Control Manager Employment Type: Full-time, hourly, non-exempt, hybrid Salary Range: $28.84 - $36.05 an hour depending on experience Bonus Target: 6% potential incentive of base pay Working Hours: Monday - Friday 9AM - 5PM Grade: 8BC Industry: Banking What you will do * Schedules Accounts Control employees efficiently based on delinquency volume and staffing levels. Maintains accurate staffing data in workforce management software by inputting schedule changes, coordinating off-phone activities, inputting approved time off, etc. * Run reports in the NICE system and Temenos system to identify opportunities to improve Agent efficiency. * Partner with Supervisors and Trainers to coach Agents on call handling best practices focused on efficient call handling. * Analyzes call volumes, patterns, issues and trends and compile statistics for the leadership team on a monthly and as-needed basis. Identify issues and make recommendations on initiatives to support process improvement and plans for future growth. * Assists with the development, deployment and management of new technology solutions utilized by the Accounts Control department. * Handle workforce related technical support, open tickets with appropriate vendor as needed, documents outages and system issues, then coordinate with department leadership to quantify impact. Controls access management for all accounts control vendor sites. * Tracks, evaluates and reports on operational performance of Accounts Control vendors. Develops, recommends strategies and holds vendors accountable for service level agreements to increase efficiency. Identifies key priorities and activities within the scope of business and recommends improvements for processing and communication. * Manages high level administrative functions including reporting of Key Performance Indicators, month end reports, manages internal procedures platform, participates in companywide projects while looking for opportunit To view the full job description,