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Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Location/Division Specific Information

We are a research, development, and production site in Bremen, currently with about 500 employees, whose “high-end” measurement and analysis instruments (mass spectrometers) are used in research and science worldwide. Our innovative products in the fields of Life Sciences MS and Inorganic MS, as well as Trace Elemental Analysis, are among the leading products globally in their respective markets.

A Day in the Life:

• Resolve and monitor technical problems of Thermo Fisher Scientific Sector Field Mass Spectrometers on a worldwide install base

• Provide support to Service Engineers during installations, repairs, and maintenance

• Collaborate closely with the Field Service Organization in various aspects

• Support software updates globally

• Train Field Service Engineers, including preparing training courses and materials, and conducting training sessions

• Create, update, and distribute Factory Communication documents on the Factory Product Support website

• Report problems from the field to relevant departments of the factory (Quality, R&D, Parts & Repair) to drive quality improvements and contribute to finding solutions and implementing them in the field

• Actively participate in the NPI process and create corresponding Support documents for new instruments

Keys to Success:

Education

• Professional background with a graduate-level qualification or equivalent vocational experience in Electronics, Science, and/or Physics, an electronic engineering degree is a clear advantage

Experience

• Experience troubleshooting electronic systems is a clear advantage

• Technical experience with Thermo Fisher Scientific Element ICP, Element GD, and/or DFS Magnetic Sector GC HR Mass Spectrometers is an advantage

• Experience in providing trainings or workshops is an advantage

• Customer-focused with a strong commercial understanding

• Proactive and organized, with a keen interest in self-education and systematic work

Knowledge, Skills, Abilities

• Ability to quickly understand problems and work systematically towards solutions

• Willingness to travel for onsite troubleshooting, training and installation support (up to 15% of time)

• Good understanding and experience with Microsoft Office Applications

• Excellent communication skills in English, both written and spoken

What we offer:

• Employment with an innovative, future-oriented organisation

• Outstanding career and development prospects

• Company pension scheme and other fringe benefits

• Exciting company culture which stands for integrity, intensity, involvement and innovation

If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

Agency notice!

Please note we are not interested in receiving unsolicited CVs from any personnel service providers. Should you choose to send us or upload any such candidate document they will not be acknowledged and will be deleted in line with our privacy policy.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.