Easter Seals Jobs

Defibtech is seeking a Manager of Field Service Operations based on site at our manufacturing facility in Branford, CT. This position is a hands-on operations leader responsible for planning and execution of after sales support of Defibtech and affiliate products including technical support, product troubleshooting and repair, intercompany and outside service depots, design for after sale support plans and financial performance of the department.

* Core Responsibilities:*

Leads a team dedicated to technical support, service administration and instrument repair, troubleshooting and root cause analysis.

Ensures departmental capability in providing level two technical support to distributors, intercompany and outside service depots, and end users, and, as necessary, coordinates additional technical assistance with Engineering subject matter experts.

Ensures departmental capability in providing diagnostic and repair services for class II and III medical devices.

Establishes and provides ongoing support to service depots as installed base grows worldwide.

Provides and maintains a stock of refurbished devices in support of sales and service activities.

Creates a perpetual material plan in support of company service objectives that enables the supply chain planners to provide the appropriate quantities of spare parts.

Provides leadership and active participation in the Material Review Board (MRB) process, including but not limited to failure analysis and trending and recommendations for disposition.

Responsible for budget responsibility for Service department activities.

Participates in multifunctional teams that review and act on customer complaint data.

Represents the needs of after-sale support with respect to planning and developing new products with intercompany and outside service depots.

Provides diagnostic and rework capabilities to the production departments.

Represents the service department with respect to Quality management System (QMS) and Change Management processes.

Leads and implements process performance improvements within service and technical support procedures to gain efficiency and cost savings.

Writes and implements service procedures and processes.

Demonstrates Defibtechs values on the job. Promotes and participates in continuous improvement.

Actively supports compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including but not limited to FDA, Quality Systems Regulations, safety regulations and applicable statutes).

Provides oversight, supervision, and direction for assigned employees and functional teams.

Provides leadership and communications to create an environment that fosters engagement.

Maintains metric driven leadership and decision-making approach to ensure that the service function and each team member is supporting company goals and objectives

Provides constructive and timely coaching and feedback to support a learning culture.

Supervises and manages employees in accordance with Company policies and applicable laws.

Qualifications / Requirements:

Bachelors degree and at least 3 years of relevant experience or the equivalent combination of education, training, and/or experience.

At least one year of management experience is required.

Experience in a highly regulated industry such as medical device manufacturing is preferred.

Experience with electronic device manufacture, highly preferred.

Prior experience in a Lean Manufacturing or Six Sigma environment, highly desired.

Skilled in using ERP and Service Depot scheduling and control systems.

Ability to analyze processes and systems and implement changes to drive cost improvements or efficiencies.

Demonstrated record of creative problem solving and an ability to thrive in a fast-changing, fast-paced environment.

Strong work ethic and self-st rter able to contribute both individually and as a leader with an ability to manage and prioritize multiple projects and initiatives.

* Knowledge, Skills and Abilities:*

Skilled in using ERP and Service Depot scheduling and control systems.

Ability to analyze processes and systems and implement changes to drive cost improvements or efficiencies.

Demonstrated record of creative problem solving and an ability to thrive in a fast-changing, fast-paced environment.

Strong work ethic and self-starter able to contribute both individually and as a leader with an ability to manage and prioritize multiple projects and initiatives.

* Work Environment and Physical Demands:*

The primary work location is based within office and light manufacturing settings.

Travel up to 25% required as needed.

Physical demands are primarily sedentary with frequent sitting, standing and short durations of walking throughout location(s) and lifting to 10lbs.

* Compensation and Benefits:*

Defibtech offers competitive salaries and a comprehensive benefits package including core health benefits, company-paid disability, and a company matching 401k plan.

Defibtech promotes a challenging, collaborative, and friendly culture that is centered around our values: Passion, Innovation, Integrity, and Ownership.

Defibtech is supportive of work balance providing company gatherings to add fun and generous paid time off and flexibility for employees to manage time and responsibilities.

Defibtech is committed to empowering and supporting our employees in their philanthropic efforts through donation programs and time off for volunteerism.

*Defibtech is committed to a diverse workplace and is an Equal Opportunity/Affirmative Action employer and E-Verify Company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The above description of core responsibilities and qualifications are intended to describe the general nature and level of the work being performed, but they are not an exhaustive list of all the required responsibilities and skills of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Defibtech endeavors to make www.defibtech.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 203.453.6654. This contact information is for accommodation requests only and should not be used to inquire about the status of applications.*