Job Information
Selective Insurance Operations Analyst - Hybrid in Branchville, New Jersey
Description
At Selective, we don't just insure uniquely, we employ uniqueness.
Our Business
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years.Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.
Working at Selective
At Selective, we don't just insure uniquely - we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.
The purpose of this position is to provide customer support to resolve system issues, process system transactions, conduct system checks, provide system access and perform updates to various maintenance files. This position also partner s with BSU staff on projects and system activity as needed. Individual(s) in this position should possess technical skills and be a proven team member.
Responsibilities:
- Answer and respond to calls from employees and agents regarding system errors or issues and work to resolve issue to users' satisfaction. Conduct root cause analysis and correct errors or escalate issues to appropriate personnel to resolve.
- Provides customer support pertaining to maintenance, processing, and issuance of automated insurance transactions including interaction with other BSU and IT partners to develop solutions for front-end and back-end processing errors.
- Provide support to end users, post implementation, for various IT solutions within area of support. Work with IT partners to conduct system maintenance checks when needed.
- Maintain and administer system access for the organization for our core insurance systems.
- May also be responsible for sorting and distributing policy output, OFAC monitoring and processing, and Query Studio for various ad hoc reports, as necessary.
- Conduct and complete various assigned file maintenance and/or administrative table updates (ie, Billing or SIC tables, electronic forms library, city/county, VIN, form file maintenance).
- May process error corrections, implement policy corrections and/or corrective actions, as well as conduct policy recycling activities. May also conduct any manual data entry needed for the organization to ensure accurate policy generation.
- Dependent on area of assignment, may support our Agency Interface upload / download.
- Dependent on area of assignment, may also maintain Workers Compensation dividend plans.
Qualifications:
- Excellent PC automation knowledge & skills. Strong communication & presentation skills. Excellent analytical skills along with proven problem-solving ability.
- High School diploma with 3+ years of Insurance Related Business/Technical Experience or College Degree in related field. Must be detail-oriented team player with the ability to initiate positive change
Salary Range for a Sr. Production Underwriter: $51,000.00-$74,000.00. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.
Selective maintains a drug-free workplace.
#LI-BB1#LI-remote
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
