Job Information
Bozeman Health Registrar- Patient Access (FT- 0.9 fte) in Bozeman, Montana
Position Summary:
The Registrar gathers patients demographics, verify insurance, and reason for visit information and prepares patient for service for hospital and clinic visits. Answers multi-line phone, directs calls, and pages to direct departments and emergency pages according to hospital protocol.
Minimum Qualifications:
Required
- High School Diploma or Equivalent
Preferred
Experience in healthcare front office
Clerical and/or Receptionist experience
Essential Job Functions:
In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.
Greet patients
Complete registration and admissions to hospital and schedules appointments accordingly
Update and maintain the doctor on call list
Handle incoming calls in timely manner and routes calls accordingly
Handles calls for Physicians according to hospital protocol
Cross-functional training across department
Edits daily registration of all patients in assigned work queues
Knowledge, Skills, and Abilities
Ability to work in a busy and stressful environment
Computer applications, MS Office, EMR, internet applications and standard office equipment
Ability to work varied shifts
Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
Exercises tact, discretion, sensitivity and maintains confidentiality
Strong emotional intelligence, interpersonal and teamwork skills
Physical Requirements
Lifting, Pushing, and Pulling: Lift 30 pounds of weight (pick up supplies, move equipment, etc.) Carry equipment/supplies.
Extended Hours: The role may involve working for extended periods, requiring sitting, walking, or standing for eight or more hours daily.
Flexible Schedule: The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts
On-Call Availability: On-call work may be required to respond promptly to organizational, patient, or employee needs
Effective Communication: Proficient in effective communication, both in person and through various technologies
Handling Challenging Situations: The role may involve dealing with upset individuals, requiring the ability to de-escalate situations and work effectively with frustrated patients, families, or employees
Repetitive Tasks: Ability to perform repetitive tasks as needed to fulfill job responsibilities
Exposures
Tasks Include Potential Exposure: Job tasks may involve exposure to:
Bloodborne pathogens, such as blood, bodily fluids, or tissues.
Radiation in settings where medical imaging procedures are performed
Various chemicals and medications used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances.
Infectious diseases due to contact with patients in areas that may have contagious illnesses
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.
77212050 Patient Access Management
