Job Information
Montana State University Program Manager, Medical Records & Student Insurance in Bozeman, Montana
Position Details
Position Information
Announcement Number STAFF - VA - 25095
For questions regarding this position, please contact:
Whitney Milhoan
(406) 994-2311
whitney.milhoan@montana.edu
Classification Title Program Mgr
Working Title Program Manager, Medical Records & Student Insurance
Brief Position Overview
The Program Manager Medical Records & Student Health Insurance provides daily leadership and oversight of all business activities related to electronic health/medical records, student health insurance and Student Health Services technology. This position primarily supports MSU Bozeman Student Health Services and acts as an intentional partner with all departments within SHS .
Position Number 4M0959
Department SWC Medical
Division Division of Student Success
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Exempt
Union Affiliation FOCUS-MFPE
FTE 1.0
Benefits Eligible Eligible
Salary Starting at $25.88 per hour, commensurate with experience, education, and qualifications
Contract Type Classified Salary
If other, please specify
Recruitment Type Open
Position Details
General Statement
The Program Manager Medical Records & Student Health Insurance provides daily leadership and oversight of all business activities related to electronic health/medical records, student health insurance and Student Health Services technology. This position primarily supports Student Health Services and acts as an intentional partner with all departments in Student Wellness.
Student Health Services will be housed in the new Student Wellness Center ( SWC ). The SWC will enhance the integrated and whole person model of student health and wellbeing at MSU through recreation, student support and clinical services.
The Program Manager Medical Records & Student Insurance will serve on the Student Health Services Leadership Team and supervise collaborate with team members throughout the department.
Duties and Responsibilities
Co-Management of student health insurance program including:
Customer service.
Enrollments and waivers.
Coordination with the MUS student insurance consortium and the insurance vendor.
Coordination with Banner office and Student Accounts.
Participation in requests for proposals (RFPs).
Documentation and submission of in-house charges to insurance company.
Assisting students with benefits information, claims submissions and explanations of benefits.
Management of health information software including:
Oversight of workflow and charting.
Software onboarding of front office workers, technicians and health care providers.
Acting as principal point of contact for software vendor.
Oversight of data security in compliance with HIPPA and FERPA laws.
Development and maintenance of forms and clinical protocols.
Management of appointment reminders.
Development and management of patient portal.
Benchmarking to improve patient care and clinical outcomes.
Trouble-shooting software issues.
Presenting software updates and changes to clinical staff.
Supporting clinical staff’s software needs.
Co-Management of daily reconciliations of charges and allocations of payments.
Partner with IT manager who is responsible for hardware and software.
Management and compilation of clinic wide monthly and annual usage data.
Oversight and support of front office operations which includes maintenance of electronic records, patient appointments, immunization compliance, cashiering and medical records releases.
Required Qualifications – Experience, Education, Knowledge & Skills
Bachelor’s degree in a related field or an equivalent combination of education and/or experience.
Demonstrated professional experience working with and supporting electronic health/medical records in a clinical setting.
Preferred Qualifications – Experience, Education, Knowledge & Skills
Demonstrated organizational, analytical, and critical thinking skills.
Health insurance management expertise.
Knowledge of health information practices and outpatient medical center operations.
Experience in a college health care setting.
The Successful Candidate Will
Ability to present professionally and communicate effectively with a multi-disciplinary clinical team, proficiency in medical terminology.
Demonstrate proficiency in medical coding.
Effectively coordinate and prioritize workload to meet time-sensitive deadlines.
Utilize a growth mindset when facing personal and professional development opportunities.
Have ability to positively respond to difficult situations with comprehensive and creative outcomes.
Consistently demonstrate professional written and verbal communication skills.
Demonstrate initiative and ability to work collaboratively in a team-oriented office culture, assisting with special projects, events and departmental and/or Student Wellness area initiatives.
Possess excellent interpersonal skills and abilities to build and maintain positive working relationships within the department, University, and community.
Model professional and ethical behavior.
Maintain knowledge of and implement current best practices for college health.
Seek opportunities to enhance the overall operations of Student Health Services with intentional interdepartmental collaboration and the development and implementation of integrated operations processes.
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? No
Posting Detail Information
Number of Vacancies 1
Desired Start Date Upon completion of a successful search.
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Screening of applications will begin on September 23, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
EEO Statement
Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.
