Job Information
Ethos Veterinary Health Critical Care Coordinator, CASE Veterinary in Boulder, Colorado
Are you interested in working in a fun and fast-paced specialty and emergency hospital? Colorado Animal Specialty and Emergency (CASE) is a fast-growing, 24/7 37,000 sq. ft. hospital in Boulder, Colorado that is looking to add members to our team!
We are looking for an Emergency and Critical Care Coordinator to work full time with our Critical Care Team. In this role you will be a liaison between Emergency, Critical Care, and Hospitalized patient owners and the medical team. Come work at a hospital where you can gain experience, have fun, and make a difference!
Duties & Responsibilities:
• Provide high quality customer service that meets or exceeds the expectations of our clients
• Assist with front desk/phone calls/emails as needed
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Assist with basic onboarding and introductory training of new team members
• Assist medical team with basic invoicing tasks (creating estimates from templates, re assigning overnight doctors to invoices, etc.)
• Provide owners with high level morning updates on how overnight care went
• Provide owners with updates throughout the day as they request
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
Qualifications:
• High School Diploma or equivalent required
• At least 1 year working within a customer service environment required
• Must be computer literate; basic computer skills with ability to navigate new software
• Ability to communicate well with other technicians and doctors regarding the needs of the patients
• Ability to work well within a team environment
• Ability to work independently and with little or no supervision
• Ability to multi-task and produce quality work while making effective decisions
• Ability to “track” clients in the lobby after they check in, making sure they are being helped in a timely manner.
Compensation is based on experience and will range from $19-$23hr.
Please apply by August 25th, 2024.
Thank you for reading our job posting!
NVA Compassion-First is now Ethos Veterinary Health
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of 145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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