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Boulder Public Library District Cafe Manager - Boulder Public Library in Boulder, Colorado

The Main Library Caf is located on the beautiful bridge that overlooks Boulder Creek. The Caf is an important gathering point for the community, and we are looking for someone who can help us increase it's use even more.

Job Summary: The Caf Manager is responsible for the organization, management, supervision, and effective operation of The Library Caf . This includes overseeing day-to-day activities, training and supervising staff, and ensuring smooth and efficient business operations. The Caf Manager is also tasked with leading and motivating staff by providing both initial and ongoing training, offering confidential feedback, and implementing policies and procedures to maintain high standards of service. Acting as a working supervisor, this role will work alongside caf staff, performing tasks that are necessary for the caf 's smooth operation, ranging from cleaning and organizing caf areas to ordering products

This is a 40-hour per week, non-exempt, at-will role.

Essential Functions:

Help provide consistent, high quality customer service. (30%) Create and manage staff schedules, cover staff absences, and coordinate with caf substitutes to ensure consistent operations. Oversee staffing, including the hiring, onboarding, and offboarding of baristas. (20%) Manage existing vendor contracts and source new vendors as needed to maintain and expand product offerings. Support ordering and help prepare caf products for library-sponsored events and other public meetings held in the library's meeting rooms upon request. (20%) Plan for financial success by assessing profit margins, setting pricing strategies, and monitoring sales and expenditures. Provide reports and other statistical information to the Director for operational and financial analysis. (15%) Assess current policies and procedures, making recommendations to the library leadership team for improvements. (15%)

Additional Responsibilities:

Coordinate closures with MODs (Managers on Duty) and provide broader operational suggestions to library management. Foster collaborations within the community, potentially partnering with local businesses to offer traditional caf snacks like pastries. Maintain caf equipment and coordinate repairs as necessary to ensure all equipment is functioning properly. Conduct initial and ongoing training for caf staff and substitutes, ensuring they are proficient in all aspects of caf operations. Delegate duties based on staff members' skills and abilities, encouraging continued growth and learning. Troubleshoot basic issues with the caf 's technology, including network connectivity, point-of-sale equipment, and software applications. Develop staff awareness and understanding of the library's vulnerable populations, such as patrons experiencing homelessness, and work with security to maintain a safe and welcoming environment for all library patrons. Collaborate with the Communications department to create and implement effective marketing and promotional strategies for the caf .

Health and Wellness Benefits

Group Medical, Dental & Vision benefits to employees who work 20 hours or more per week Lifestyle Spending Account (LSA) for all benefit-eligible employees Employer paid Basic Life & Long-Term Disability Insurance Employer paid employee assistance program (EAP) for employees & their household members Health Savings (HSA) or Flexible Spending Accounts (FSA) for all benefit-eligible employees Voluntary, Employee Paid, Group Accident, Critical Illness & Hospital Indemnity Plans for all benefit-eligible employees Employees who work 20 hours or more per week are eligible to take up to 12 weeks of Paid Parental Leave following the birth of an employee's child or the placement of a child with an employee for adoption or foster care Infant at Work Program Transportation and Parking Assistance Time-off Benefits

New employees accrue 4 weeks Paid Vacation 80 hours of Paid Si k leave per year for employees who work 20 hours or more per week 12 Paid Holidays and 3 Floating Holidays Time off for Jury Duty, Bereavement and Voting Pet Adoption Leave Grandparent Leave Helping Your Future

Public Employee Retirement Association of Colorado (PERA) Defined Benefit Plan or PERA Defined Contribution Plan PERA 401(k) Plan Tuition Reimbursement Program and Student Debt Repayment Assistance Paid Training and Professional Development Library Perks

Easy access to unlimited resources including books, movies, programs, digital technology and more Minimum Qualifications:

Experience: 3-5 years working in a cafe setting as a Barista, ideally in a lead or management role. Must know how to operate cafe machinery.

Skills: Ability to work independently with limited supervision, with a strong aptitude for detailed work and proficiency in prioritizing tasks. Ability to supervise, coach, train, and lead a team effectively.

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