Job Information
OptiMindHealth Administrative Specialist / TMS Technician - Boulder, CO in Boulder, Colorado
Administrative Specialist / TMS Technician
Position Requirement: Full-Time
FLSA Status: Non-Exempt
Location: Boulder, CO
Join a leading clinician-led behavioral health company today! OptiMindHealth (OMH) is expanding and seeking compassionate professionals to join our team. Today, OMH provides superior behavioral health services to patients in Massachusetts, Colorado and Montana. Since 2016, we have specialized in serving both adult and adolescent patients in a supportive outpatient environment. Our practice strives to improve access to holistic and cost-effective mental health care while supporting our clinical and administrative staff in all aspects of their work. Our team members define this work as the perfect balance between flexibility and efficiency.
Part-time & Full-time positions available:
OMH offers a variety of part-time and/or full-time options to our team members. Packages can be customized towards every team member's needs. Packages can include some combination of:
Competitive Salary
Medical/Dental benefits
Paid time off (PTO) and paid holidays
Work-Life Balance
Flexible Work Schedule
It is common for team members to diversify their work today. Therefore, OMH's flexibility and part-time options are the perfect complement to your professional and/or personal commitments. You can feel secure that OMH will offer steady, consistent income throughout your tenure.
Responsibilities
Primary responsibilities:
The Administrative Specialist position is a multi-faceted role that affords the opportunity to engage patients on both a clinical and personal level. As an Administrative Specialist, you are responsible for facilitating the day-to-day activities of the business office, including check-in/check-out of patients, maintenance of patient records, scheduling of patients, accounts receivable, maintaining order and appearance of the office, presentation of financial and treatment care options, and online reputation management activities. In addition to these duties, the Administrative Specialist is also involved in direct patient care under the supervision of an OMH Psychiatrist or PMHNP, administering Transcranial Magnetic Stimulation (TMS) treatments to patients suffering from Treatment Resistant Depression.
Reception Management:
Manage day-to-day operations of Outpatient Mental Health office
Open and close office according to OMH protocol
Review the office for a neat, professional appearance and make necessary changes
Check the daily schedule for accuracy and confirm with all providers
Answer and respond to telephone calls and email correspondences with professionalism
Review and inventory supplies for the office and provide order to OMH Management.
Ensure that HIPAA Notice of Privacy Practices and other relevant notice(s) are properly displayed.
Patient Management:
Maintain a professional reception area; organize patient education materials, etc.
Greet and welcome patients and visitors to the practice
Check in patients according to office protocol, verifying and updating patient information
Manage recall and inactive patient system
Oversee patient relations; solicit feedback and handle patient complaints, under OMH Management indirect supervision
Help explain office policy to patients
Confirm the next day's appointments according to protocol and patient preferences
Review patient quick-fill list (“Waitlist”) to try to fill in cancellation and no-show appointment times
Collect payment from patients at the time of treatment
Make follow-up appointments as needed at the direction of OMH clinician(s)
Review Financial and Care Contract agreements with patient at end of their appointment
Other Duties:
Administering Transcranial Magnetic Stimulation (TMS) treatments to patients suffering from Treatment Resistant Depression
Gather and accurately record insurance information from patients, update as necessary
Accurately file patient information in the practice EHR
Track cases and referrals to and from other practices
Sort, organize, and distribute mail
May assist with the design of marketing and promotional materials (print and electronic)
May assist with OMH advertising/recruiting ads for new staff
May assist with OMH office facility management
Solicit, monitor and respond to online reviews from patients
Online reputation management of the OMH brand
Leadership & Advancement:
OMH is a growing, clinician-led company with aggressive national expansion goals. Talk with our recruitment team today about the advancement opportunities available to you with OMH.
Qualifications
Requirements:
High school diploma
Minimum 2+ years of front office experience in a healthcare setting
If you are interested or have questions, Apply today! Our dedicated recruitment team will reach out to you quickly to answer any questions to help you determine if OMH is the right “fit” for you.
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job's responsibilities/tasks may be modified and/or expanded over time. OMH will inform the employee when changes in the respective job description are made.
