Job Information
Museum of Fine Arts Boston Security Specialist (Full Time) in Boston, Massachusetts
Position Overview:
Command Center Specialists work under the direct supervision of the shift Team Leader monitoring and providing surveillance of all Museum areas including but not limited to exterior perimeter, Museum garage, surface parking lots, and offsite properties. Equipment consists of closed-circuit television monitors, video recording, base station radio, a PC-based system for fire detection, emergency evacuation, security alarms and card access.(Add sentence about the importance of decision making under pressure as well as ability to use sound judgment in dealing with a variety of situations). Decision-making under pressure is vital, as it demonstrates the ability to think clearly and use sound judgment in challenging situations.
Essential Functions:
Operate a computer with Windows and Linux operating systems. Produce documents created in the Microsoft office suite and Open Office programs. Maintain proficiency in the operation of any and all software programs used in the command center operation
Maintains safe and secure environment by following safe practices, keeping security information confidential and ensuring all department training is updated and current.
Monitor security systems, including surveillance cameras, access control systems, and alarms to prevent, detect and respond to security incidents in real-time and using good judgment. Decision-making under pressure is essential, demonstrating the ability to think clearly and exercise sound judgment in tough situations.
Operate all command center equipment in accordance with protocol as outlined and set up by the manufacturer, and perform all duties according to the command center’s standard operating procedures.
Maintain and up to date daily event log, which includes but is not limited to any requests for service, security breaches, dispatches emergencies, access events, etc. Report any faulty equipment, or health and safety hazards immediately to the proper supervisor for correction. Adress and report any condition or event deserving the attention of Protective Services staff. Ensure consistent and clear communication across all channels—whether verbal, through established systems, or in writing. Effective communication is essential for maintaining alignment, avoiding misunderstandings, and promoting smooth collaboration within the team.
Receive and coordinate emergency calls and response. Following policies and protocol, dispatch emergency responses from inside responders and outside agencies as required. Act as an information resource and facilitate communication for the Protective Services staff.
Oversee and keep track of all Museum staff, faculty, volunteers, contractors, consultants and others as outlined by the Command Center’s standard operating procedures.
Maintain access control through the use of security technology and documentation. Provide remote access control to designated areas as required.
Maintain contact with Police and Fire, and Emergency Medical authorities in accordance with the command center’s standard operating procedures as well as any other local, state or federal authorities. Maintain contact with various other private area institutions as required. Provide support for all contract security services employed by the Museum of Fine Arts, Boston.
Receive and support all requests for assistance from any caller with respect and patience, in order to maintain a standard of excellence for both internal and external customer service.
Remain in the command center for extended periods of time, always ensuring proper coverage before departing. Decision-making under pressure is essential, demonstrating the ability to think clearly, and exercise sound judgment in accordance with policy and procedures.
Maintain a TSA, STA certification and CPR, AED and first aid certification on a yearly basis. A flexible schedule is necessary to support team PTO, training and other special MFA programming.
Maintain and ensure that all systems information and protocols for the command center and the Museum remain completely confidential as required by Protective services rules and regulations, command center standard operation procedures and the Museum’ confidentiality agreement.
Perform other duties as required
Requirements and Characteristics:
Bachelor’s degree or equivalent in criminal justice, or related discipline or technical degree preferred or equivalent combination of experience & education
Experience in museum or other type of cultural institution, call center, network operations center, security/police, emergency or medical environment
Experience with radio communication, and / or alarm monitoring operation, access control, computer aided dispatch. Proficiency with computer hardware and software packages
Knowledge of security alarm and surveillance systems preferred. Ability to operate a computer with Windows and learn other systems as needed
The ability to collect data and produce reports for analysis and decision making.
Ability to work well and effectively under pressure individually or as part of a team
Must be able to use sound judgment in handling sensitive and confidential information with care and discretion.
Act as department lead when upper management is not available and provide guidance and direction to department supervisors and guards as well as other Museum staff, contractors, visitors, volunteers, etc. as needed and in accordance with Museum and industry standards and best practices.
Experience supporting integrated IT security platforms – card readers, motion detection strikes, magnetic locks, IP cameras or other related security technology
General knowledge of the principles and concepts of computer programming and training
Relevant certifications (e.g. CPP, PSP, CISSP) are a plus
Obtain and maintain CPR/AED/First Aid certification, TSA-STA certification.
Core Competencies
Excellent customer service skills coupled with the ability to work in a fast-paced high-volume environment
Skilled at managing and troubleshooting unexpected issues with composure and sound judgment.
An effective, clear and consistent communicator, both verbally and in writing.
Plans time and priorities in an effective manner to achieve goals for sustainable results
Anticipates & identifies business issues to align priorities and impact organizational results
Uses skillful questioning techniques to draw out information for diagnosing and addressing complex situations.
Uses work forums to communicate, evaluate issues, and share best practices
Maximizes technology information tools for product and customer knowledge and identifies improvements
Demonstrated strength in analytical, problem solving, and creative thinking abilities
Process complex concepts and assimilates information effectively
Collects and considers key information to effectively analyze/troubleshoot problems and make recommendations
The Museum reserves the right to change job descriptions . While this job description is intended to include essential duties, it is conceivable that job duties may change before the job description is officially revised.
SALARY RANGE AND SCHEDULE:
35 Hours per Week
Shifts and days are TBD
Salary: $46,890 without the shift differential
The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.
