Job Information
Boston Health Care for the Homeless Program HIV Prevention Operations Coordinator in Boston, Massachusetts
Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.
Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply.
To learn more about working at BHCHP, watch our video Please Click Here (https://www.bhchp.org/careers) .
Job Summary:
The HIV Prevention Operations Coordinator is a hybrid administrative and outreach role providing direct operations support and coordination for the HIV Prevention and Screening team. In addition to oversight of service delivery, the HIV Prevention Operations Coordinator ensures timely data collection for PrEP and OEND services, and supports the development, planning, implementation of HIV prevention service delivery.
HOURS: Monday - Friday 8:30am - 5:00pm
Primary Administrative Duties and Responsibilities:
Oversee and monitor services provided by PrEP Navigators.
Explicitly strive for equitable access to HIV prevention services to patients of all races, ethnicities, and genders.
Review and update policies and procedures for PrEP and PEP coordination of care in conjunction with Prevention and Screening Manager and appropriate clinical supervisor
Monitor PrEP team activities and outcomes across multiple sites.
Oversee the collection of PrEP team and OEND data. Ensure timely updates of patient records, and the submission of program reports and documentation as required.
Work with Data Team to produce necessary reports for quality assurance/quality improvement initiatives as needed.
Participate in monthly and quarterly DPH OEND data. Support Prevention and Outreach Services Manager in ensuring that the protocols for the delivery of prevention and screening services follow MDPH contractual requirement and CDC procedures and guidelines.
Participate in quality improvement activities of PrEP program including developing quality indicators to assess work done.
Serve as a mentor and point of contact for questions and troubleshooting for Prevention and Screening Team.
Maintain counseling skills and expertise in HIV/hepatitis/STIs by attending educational sessions provided by BHCHP and its partner organizations. Attend training sessions as needed.
Maintain and assure staff competency in phlebotomy.
Primary Direct Service Duties and Responsibilities:
Conduct outreach in a variety of settings (street, shelters, treatment programs) to educate patients about PrEP, identify PrEP candidates and link them into PrEP services, conduct initial PrEP assessments for PrEP eligibility, coordinate intake laboratory testing, facilitate and coordinate PrEP nursing and provider follow up visits.
Assist with insurance barriers, referral for benefits, transportation, provide reminder calls for visits, and proactively contact patients to remind them about appointments and lab work; Visit patients at their place of residence (street, shelter, etc.) to accompany them to appointments, reconnect them to care, and/or provide medical case management.
Provide adherence counseling, coordinate PrEP refills with pharmacy staff, and assist with medication delivery, as well as work with partner agencies on medication storage.
Assist clients identify health-related social service needs, help them access related resources, and support the successful utilization of these resources.
Provide patients with health promotion, behavioral risk reduction, and prevention of communicable disease acquisition or transmission by offering health education and promotional materials and conducting health educational groups in a variety of outreach settings.
Will document each patient encounter in the electronic medical record; Keep accurate statistics of work done and assist in report preparation, including managing HCV team tracking document.
Participation in research activities related to PrEP program activities.
Work with partner agencies to facilitate PrEP services access, medication storage (when feasible) and provide PrEP educational materials.
Provide HIV counseling and testing as well as phlebotomy for HIV, HCV, and syphilis serologies, as well as for PrEP intake laboratory testing. Link patients with positive test results to appropriate clinical services.
Provide overdose prevention education to clients in outreach and off-site settings, in individual or group education encounters; Distribute naloxone to clients in accordance with OEND data record keeping and reporting requirements.
Qualifications:
Bachelor’s Degree (social service or related field preferred)
Bilingual Spanish is required.
Understanding of Harm Reduction approaches and knowledge of HIV prevention strategies
Familiar with database management
Compensation and Benefits:
The compensation starts at $49,500.00 annually and increases based on years of experience.
BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand dollars added to your base hiring rate for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.
Does this amazing opportunity interest you? Then we'd love to hear from you.
As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.
Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.
Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.
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