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The Head of Fund Accounting Operations will be responsible for delivering efficient, scalable operational services across Fund Accounting products, processes and clients. This role reports directly to the Global Head of Fund Services Operations and will be a member of the Fund Services Leadership Team as well as reporting to the NAM Funds Services Business head.

Securities Services provides a suite of services across 101 markets and associated Global CSC (Citi Service Centre) locations seeing significant product and client growth in the local and global products. Securities Services includes Custody, Funds, Issuer & Execution Services.

Within SSO Funds Services Operations, the function will have an oversight of 500 FTE (TBC) and wider responsibilities for all NAM Resources in Fund Services Operations.

The leader must collaborate with peers across product, technology and the Global Funds Services Operations Head in designing and implementing programs designed to reduced MTP, EUC’s, improve client satisfaction, operational efficiency, risk & control platform and team effectiveness.

Key responsibilities

Culture & People

Create an effective Funds Accounting Operations management committee and ensure Operations priorities are appropriately aligned across products, and with the business and client strategy.

Coordinate talent processes for the Funds Accounting Operations team consistently:

Engage in senior Operations hiring, talent & promotion decisions in the function, cluster, and CSC.

Work with Ops leads in function to identify mobility opportunities.

Oversee consistent implementation of People strategy initiatives and VOE (Voice of Employee) actions within the Funds Accounting and Fund Services NAM Operations teams in alignment with broader SSO initiatives.

Deliver consistent communications of Business and Operations priorities– Townhalls, Ask me Anything, Newsletters

Ensure functional consistency across CSC sites for staff surveys and VOE action plans.

Oversight of the resources based across the products, CSC, Clusters, and countries, ensuring alignment and coordination across the functional Operations teams in terms of client coordination, strategy, operations risk, and employee engagement.

Be the product SSO key contributor to the global resources & location strategy and ensure the consistent execution.

Clients & Competitive Advantage

Ensure Operations priorities in the function is fully aligned with Business strategies.

Engage in strategic client relationships as appropriate in collaboration with the Business and Ops Functional leads.

Develop metrics and measurement to assess competitive benchmarks for the products, relative to industry peers.

Drive the client agenda with the global functional operations teams, assisting both navigating the global organization as well as providing product specific context.

Costs

Oversee the Funds Accounting and NAM Fund Services Ops expense base in collaboration with Global Functional leads

Proactively identify opportunities for cost reduction & scalable productivity and risk reduction:

Share best practice & knowledge across individual product areas

Identify new synergies across products and locations.

Drive location / site strategy for the team in alignment with Target Operating Model

Align annual Ops budget & investment priorities for the function with Business Heads, Service and Sales covering:

Funds Accounting

NAM Middle Office

NAM ETF Operations

Deliver consistent reporting and analysis of product and sub functional Ops expenses & FTE, including:

Produce full year outlook, and manage monthly variances

Track & explain monthly variances to plan

Escalate material expense or FTE variances in the function.

Controls

Ensure an effective control environment is in place for the Funds Accounting Operations organisation:

Maintain register of key Operations risks, and ensure effective mitigation plans are in place

Run regular control forums documented with functional and cluster leads.

Prioritize, escalate with functional, cluster and global leads.

Actively manage CAPs, internal Audits, MCA reviews and regulatory inspections

Drive all Action plan closure to agreed SLA 30 days prior to close.

Represent Client Services SS Operations risk profile with appropriate internal & external stakeholders, including Audit, Compliance, Regulators

Proactively identify and escalate material risk issues and near misses within the function to Business stakeholders and relevant cluster Operations management.

Identify opportunities to share best-practice across products

Ensure Continuity of Business plans are aligned and consistently implemented globally.

Work in collaboration with Operations Risk and Control and In Business Risk Control to ensure ongoing compliance with Funds and Middle Office rules and regulations, including governance of key regulatory projects.

Lead role in engagement with local and global regulators to ensure compliance with fieldwork, reviews and associated data gathering requirements.

Development value

Member of the Fund Services Operations executive leadership team and the NAM Fund Services Product Management team

Highly visible strategic leadership role with senior level contact across Operations, Product, Sales, and Client Executives

Senior client representative of Citi engaging with senior members of client organization.

Leadership and management of broad and diverse talent, people and process footprint

Skills required

Effective Communications with Senior leaders and clients

Highly developed problem analysis and solution development skills

Leadership and management of complex and global operational functions

Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment.

Strong influencing skills and ability to work in an environment where priorities are frequently changing

Client relationship and solution skills

Execution skills, seeks closure

Working with large, global and diverse teams

Knowledge / experience required

Significant experience in Financial Services Operations

Demonstrated skills in integrating large operations.

Strategic Business thinker with proven track record of transforming large organizations.

Proven ability to establish and maintain business partnerships and client relationships.

Experience analyzing client requirements and developing suitable, cost-effective solutions

Experience in performing complex problem solving and business trade off decision analysis

Experience of work in a process driven environment

Highly organized with strong program and change management skills

Demonstrated people leadership / management

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Job Family Group:

Operations - Management Operations

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Job Family:

Management Leadership

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Time Type:

Full time

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Primary Location:

Boston Massachusetts United States

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Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jul 15, 2024

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