Job Information
State of Massachusetts Director of Constituent Services – Senator Jo Comerford's Office in Boston, Massachusetts
The Director of Constituent Services is the key contact and manager for constituent assistance for a Senator’s district. In collaboration with, and at the direction of the Senator and Chief of Staff, the Director of Constituent Services acts as a liaison with federal, state, and local entities and utilizes a variety of strategies, tools, and skills to resolve constituent problems and facilitate the delivery of public services. The Director of Constituent Services reports to the Chief of Staff. This position can be based out of either the State House or District office. Primary Duties and Responsibilities: · Receive and respond to constituent requests for help resolving problemsorfor assistance in receiving services, products, or benefits from federal, state, local or private-sectorproviders. · Communicate across municipal, state, and federal agencies, advocacy groups, and local and statewide organizations to address constituent concerns andproblems. · Maintain up-to-date records and tracking of constituent contacts and caseworkfiles. · Provide constituents with regular casework progressupdates. · Maintain relationships with legislative liaisons in federal, state, and local agencies and officesfor facilitation of constituentcasework. · Prepare and draft letters, citations, resolutions, and other documents for constituents and specialevents. · Routinely report constituent workload progress, trends, issues, opportunities and problems to theSenator and Chief ofStaff. Other Duties and Responsibilities May Include: · Schedule, plan, and coordinate district meetings and events for the Senator. · Coordinate citations given by theSenator. · Research legislation and budgetissues. · Assist with general administrative duties: answering phones, ordering supplies, sortingmail. · Train, supervise, or participate in the hiring of office staff orinterns. · Attend district events with the Senator or on their behalf. · Perform other duties asassigned. 1. One to two years of college or technical school and at least 1 year of relevant experience, or any of the following combinations of education and experience: a. Bachelor’s degree; or b. At least 3 years of relevant work experience. 2. Basic understanding of state government operations and the legislative process. 3. Demonstrated experience and competence working with basic computerized office applications including word processing, email, spreadsheets, and social media. 4. Excellent oral and written communication skills. 5. Temperament to communicate with a variety of personalities in a tactful, positive, and professional manner. 6. Ability to think critically and work both independently and as part of a team. 7. Ability to produce quality work under pressure and in a fast-paced environment. 8. Ability to maintain a flexible schedule including working extended hours, possibly on nights and weekends. Job: Administrative Services* *Organization: Senate *Title: *Director of Constituent Services – Senator Jo Comerford's Office Location: Massachusetts-Boston - State House Requisition ID: 24000705
