Job Information
St. Francis House Community Engagement & Safety Associate in Boston, Massachusetts
Pay Rate: \$19.38 per hour Schedule: Multiple schedules available with the hours as 7:00 AM - 3:00 PM Job Summary: The Community Engagement and Safety Associate is the front line of staff in St. Francis House. The Community Engagement and Safety Associate works to engage guest experiencing homelessness to create a safe, professional, and welcoming environment. The Community Engagement and Safety Associate support shelter operations and safety through activities, such as operating the metal detector and X-ray machines, conducting rounds, using the HMIS database, and practice de-escalation tactics to prevent disruptions to services. Essential Duties/Responsibilities: Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors. Models a positive, collaborative, professional, and respectful tone on the floor, modeling clear and appropriate boundaries and adherence to procedures and guidelines. Scans and screens SFH Guests through HMIS software for Front Door Scanning and Meals. Redirects when alerts appear while also monitoring for restrictions. Proactively monitors the environment in order to intervene before crises occur. Ability to de-escalate with respectful communication skills. Responsible for attending to emergency calls throughout the building for medical and safety concerns. Ensures unsafe objects are not brought into the building by properly using an x-ray machine, metal detector, and handheld wand. Monitoring the front of St Francis House for loitering and disruptive behavior. Provides rounds throughout floors 1 through 10. Pro-actively communicates with team members, supervisors, and all other departments. Responsible to read and communicate through email on daily basis. Participates in weekly department meeting along with scheduled agency meetings. Completes incident reports when required to do so before the end of day. Performs other duties as assigned for the safe and continuous operation of the building. Adheres to agency code of conduct. Performs other duties as assigned. Requirements High school diploma or GED required. Preference will be given to those with experience working with the homeless population, mental health, or addiction services. Lived experience of homelessness and/or recovery a plus. Bilingual in Spanish or Haitian Creole preferred. SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.
