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Testing Coordinator

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Testing Coordinator

Salary

$41,265.00 Annually

Location

Bossier City, LA

Job Type

Unclassified

Job Number

BPCC-UNCL-361

Department

Bossier Community College

Opening Date

07/09/2024

Closing Date

8/12/2024 11:59 PM Central

• Description

• Benefits

• Questions

Supplemental Information

This position is for a full-time, 12-month, unclassified, staff position.

Salary commensurate with credentials and experience.

In order to be considered for employment, applicant must attach the required documentation to the application or mail to: BPCC, Attn. HR, 6220 E. Texas St., Bossier City, LA 71111.

Required documentation includes college transcripts and three (3) letters of recommendation for employment.

If employed by Bossier Parish Community College, official transcripts must be provided.

Any questions regarding this posting may be directed to hr@bpcc.edu or 318-678-6040.

Bossier Parish Community College is an Equal Employment Opportunity Employer.

bpcc.edu

Minimum Qualifications

• Bachelor’s degree from an accredited university

• Two (2) years of work experience as a computer technician administering computer-based tests.

• A minimum of two (2) years customer service related experience required.

• Credentials required by each testing service must be earned and maintained.

• Ability to communicate with candidates effectively and with professionalism and authority

• Ability to learn and apply operational and maintenance instructions and other job documents

• Ability to make decisions using appropriate situational judgement

• Ability to write detailed reports and correspondence

• Ability to multi-task, handle small tools, and pack equipment for shipping or unpack for installation

• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

• Should be flexible during days and evenings on various days and times subject to change according to demand of testing

• Must meet requirements necessary to obtain a pass to Barksdale Air Force Base.

• Valid driver’s license.

PHYSICAL REQUIREMENTS:

• Must have use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear and handle or feel objects and controls.

• Must have physical capability to effectively use and operate various items of office equipment such as, but not limited to, personal computer, calculator, copier, and fax machine.

• Ability to occasionally lift or carry up to 10 pounds.

• Must be capable of sitting in stationary position for 50% or more of time.

• Ability to perform periodic walk-throughs every 5-7 minutes during testing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Job Concepts

The Testing Coordinator (TC) manages most testing operations including scheduling, registrations, documentation and test delivery of workforce, academic, credit-by-examination, distance education proctoring, high school equivalency testing (HiSet), and DANTES-funded testing services at BPCC’s Testing Center and BPCC’s Barksdale Air Force Base (BAFB) National Test Center (NTC). The TC also manages technical aspects and resolves problems related to computer-based exam administration; advises an

d assists vendor and in-house computer technicians in troubleshooting, upgrading and maintenance of lab hardware and software and perform updates as needed; and evaluates feasibility and oversee implementation and maintenance of additional test services.

Examples of Work

• Manage most testing operations including scheduling, registrations, documentation and test delivery of workforce, academic, credit-by-examination, distance education proctoring, high school equivalency testing (HiSet), and DANTES-funded testing services at BPCC’s Testing Center and BPCC’s Barksdale Air Force Base (BAFB) National Test Center (NTC).

• Manage technical aspects and resolve problems related to computer-based exam administration. Advise and assist vendor and in-house computer technicians in troubleshooting, upgrading and maintenance of lab hardware and software and perform updates as needed. Evaluate feasibility and oversee implementation and maintenance of additional test services.

• Adhere to all ID verification guidelines set forth by testing service companies.

• Complete all required paperwork for examinees and verify correct at end of each shift.

• Maintain departmental database.

• Supervise test candidates, observing proper testing procedures as specified by each testing company from candidate’s arrival until completion of each exam.

• Manage and deliver distance education exams in accordance with National College Testing Association’s (NCTA) Consortium of College Testing Centers (CCTC) policies and procedures.

• Perform administrative duties during Director’s absence.

• Assist Director with administration of grants.

• Work flexible schedule at multiple campuses as needed including occasional evenings and Saturdays.

Benefits for unclassified employees are determined by the individual hiring authority.

01

Do you possess a Bachelor's degree or above from an accredited university?

• Yes

• No

  02

  Do you possess two (2) years of work experience as a computer technician administering computer-based test?

• Yes

• No

  03

  Do you possess a minimum of two (2) years of customer service-related work experience?

• Yes

• No

  Required Question

Agency

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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