Job Information
Apex Systems Remote Service Desk 2041190 in Bolingbrook, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12138271
Job#: 2041190
Job Description:
CORE JOB RESPONSIBILITIES:\ Provide first and second level support for all users with technical problems, requests or questions with a focus on customer service.\ Use troubleshooting skills to obtain and convey concise solutions and technical guidance to our retail stores, corporate office, and distribution centers.\ Provide accurate and timely logging of incidents and resolution of issues into the service management database.\ Adhere to Service Level Agreements by resolving, escalating, and communicating incident status and resolution.
\ ADDITIONAL RESPONSIBILITIES:\ When asked; act as liaison between IT Operations and Service Desk support staff, during outage calls, to assure accurate incident interpretation. Maintain communications with the Service Desk during the resolution process.\ Participate in development and maintenance of Service Desk training procedures and Knowledge Articles.\ Maintain in-depth knowledge of service desk supported products and services.
\ REQUIREMENTS FOR CONSIDERATION:\ Bachelor\'s degree or equivalent experience\ 1 year of helpdesk/service desk experience, Level 1\ Understanding of Microsoft products with the ability to diagnose application software and hardware problems\ General understanding of Retail Systems\ Ability to simultaneously and successfully handle multiple, disparate tasks\ Strong customer service, organizational, and communication skills\ Strong verbal and written communication skills\ Ability to effectively interact with internal and external business partners
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at[emailprotected]or844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated\'s Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
