Job Information
Idaho Division of Human Resources Technical Records Specialist 2 - Premium Tax in Boise, Idaho
Technical Records Specialist 2 - Premium Tax
Posting Begin Date: 2024/12/03
Posting End Date: 2024/12/17
Category: Records Management
Sub Category: Clerical & Data Entry
Work Type: Full Time
Location: Boise, ID, United States
Minimum Salary: 18.85
Maximum Salary: 18.85
Pay Rate Type: Hourly
Description
Department of Insurance Opportunity
The Idaho Department of Insurance (DOI) (https://doi.idaho.gov/) is looking for a Technical Records Specialist 2 to join the Fiscal section . The selected candidate will play an important role in Fiscal’s Premium Tax. This position is a member of a two-person team who has the notable responsibility of collecting premium taxes and fees that contribute to the funding of programs for Idaho residents.
This Technical Records Specialist 2 position helps premium tax filers and offer s guidance when assistance is needed in navigating the tax filing system. This position p rovide s a variety of high-level program support functions; review and process documents, including payment processing, payment tracking, and cross referencing to records . The ideal person will be a team player, pay attention to detail, and maintain a reliable workflow. This is a fantastic opportunity for an individual that is looking for training and development in a friendly supportive team and a well-established organization.
Hiring managers are continuously considering applications for this position. This job announcement will be closed if the position is filled prior to the closing date. We highly encourage individuals to apply for this great opportunity at DOI! Applications will be accepted through 4:59 PM MDT on the posting end date.
RESPONSIBILITIES
Maintain various statements and records, verify receipting and coding of premium taxes, refunds, and fees;
Research, analyze, and problem solve through the interpretation and application of state tax laws and regulations;
Review and process premium tax documents;
Update and maintain accurate database to store, retrieve, compile, and analyze data to develop reports;
Respond to inquiries over the telephone in a polite and professional manner.
Produce accurate and concise correspondence.
MINIMUM QUALIFICATIONS*
Experience:
Monitoring record systems to identify and correct errors; Typically gained by at least one (1) year of full-time work experience where monitoring a records system and fixing errors was a primary responsibility of the job.
Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs; Typically gained by at least one (1) year of full-time work experience reviewing documents or actions for compliance with laws, regulations, and/or policies AND/OR through explaining to others how laws, regulations or policies apply to specific situations. General reception duties are not at the level required for this position.
Analyzing information and researching a variety of sources to identify and resolve problems or issues; Typically gained by at least one (1) year of experience performing extensive research and analysis of highly complex or technical material requiring in-depth program knowledge in order to determine if requirements were met and if they complied with established laws and/or policies. Research would include contacting a variety of sources both inside and outside the organization to obtain and verify information in order to determine the appropriate course of action.
Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; Typically gained by at least one (1) year of full-time work experience dealing with all types of customers who could be agitated or upset, where you were responsible for helping to de-escalate tense situations. Personal, family-type situations are not at skill the level required for this position.
Entering and retrieving data using a computerized record system; Typically gained by at least one (1) year of full-time work experience where entering and retrieving data in a computerized database was a primary function of the job.
Composing and proofreading business correspondence. Typically gained by at least one (1) year of full-time work experience where composing and proofreading a variety of business documents was a primary function of the job OR successful completion of at least one (1) college-level course in English Composition, Business Communications, or related field AND at least six (6) months full-time work experience that included composing and proofreading a variety of business documents as a regular part of the job.
Specialty Minimum Qualification:
Experience using spreadsheet software; Typically gained by at least one (1) year experience where using spreadsheet software, such as Excel, was a primary responsibility of your duties.
Desired candidates will have the ability to:
Operate office equipment such as: multi-line telephone system, desktop computer and keyboard, 10-key calculator, printer, copier, and fax machine;
Interact/communicate effectively in person, through email and on the telephone;
Maintain strict confidentiality of non-public information;
Work collaboratively and independently, as needed;
Attend work reliably according to work schedule.
BENEFITS
The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year.
For additional information related to benefits and/or State programs please visit: https://dhr.idaho.gov/StateEmployees/Benefits.html. (https://dhr.idaho.gov/StateEmployees/Benefits.html.%22%20/t%20%22_blank)
ADDITIONAL INFORMATION
The Idaho Department of Insurance embraces diversity and equal opportunity in a meaningful way. Our agency is committed to building a team that represents a variety of backgrounds, perspectives, and skills. This includes hiring talented staff members who have bilingual skills, which is an on-going goal for the DOI. We strive to create an inclusive work culture that encourages, supports, and celebrates the diverse voices of our team members. This helps to fuel innovation and a connection to customers and the communities served in Idaho.
The mission of the Department of Insurance is to serve and protect Idahoans by equitably, effectively, and efficiently administering the Idaho Insurance Code and the International Fire Code.
The Department of Insurance is in downtown Boise across the street from the state's Capitol Building. Boise consistently receives top accolades as one of the best places to live in the country! To learn more about Idaho DOI and the important work we do, go to the DOI website (https://doi.idaho.gov/) , and follow us on Facebook (https://www.facebook.com/people/IdahoDOI-Speaker/pfbid098kwPLukACpEGXMhW3ca4izbhFriKduK4cJhgyQWrgVyd689uZzEcBDQpB7fe3hhl/) , Twitter (https://twitter.com/IdahoDOI) , and LinkedIn (https://www.linkedin.com/in/doi-boise-618942160/) .
EEO/ADA/VETERAN
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email.
Preference may be given to veterans who qualify under state and federal laws and regulations.
