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This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2233127

How Will You Contribute to the Company?\ We are searching for an experienced services Renewals Coordinator to join our Customer Success organization. You and the team will partner with channel partners and customers and multiple internal stakeholders (e.g., Sales Managers, Customer Success Engineers) to ensure we are accomplishing our renewal targets.\ \ What Will You Do?

• Manage a portfolio of renewals by collaborating with team members, partners, and customers
• Continue the transformation of our renewals processes and practice to assure it is seamlessly integrated and easy for partners and customers
• Responsible for creating and managing the timely generation of renewal quotes, including validation, auditing, and management of all aspects of the process
• Contribute to accurate and timely renewals forecasts including risks identification and mitigation
• Coordinate with external parties and sales team to accomplish on-time renewals

\ Qualifications\ Minimum Qualifications:

• Three (3+) years of relevant experience
• Expert working knowledge of the service business including co-termination, service terms, terms and conditions, etc.
• Experience and knowledge of negotiating with partners and customers with a focus on value
• Experience working with both internal and external customers in a multi-tier channel environment
• Strong communication skills to clearly and accurately convey complex service concepts to internal and client facing teams at all management levels
• Proficient with analytics and associated tools (i.e. Excel, Access, Tableau, Qlik, etc.)
• Solid written and verbal communication skills are a must, as problem resolution with Sales, Customer Support, Customers and Finance are key components of the job
• Ability to work in a fast-paced environment, balancing multiple priorities
• Results oriented team player with strong attention to detail

\ Preferred Qualifications:

• Experience with Salesforce.com and MS Dynamix

Ericsson Enterprise Wireless Solutions\' Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees\' differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We\'re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.