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This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2232942

How Will You Contribute to the Company?\ Ericsson Enterprise Wireless Solutions Enterprise Support Network Engineers will troubleshoot, escalate, and resolve customer issues regarding Company products and/or services and educate customers on best practices when utilizing our products. This job will provide support to our North American region, working an 8-hour shift within the hours of 6 am - 6 pm (Mountain). The individual will typically work full time, andinsomecases,may berequired toworkan On-Call schedule, which mayincludelate nights and/or weekends depending on company needs.Products and Services include but are not limited to: Routers, APs, cellular connectivity, networking, and software services.\ \ What Will You Do?

• Post-Sales Support for Customersvia phone, chat, email
• Pre-Sales Support engagement with Sales Engineering
• Maintain detailed case management records using CRM
• Scheduled On-Call rotation
• Focus on educating customers in Company Best-Practices
• Help facilitate training with internal resources and customers
• Engagement with multiple internal departments (i.e., R&D, Sales, Sales Engineering, and others.)
• Technical writing (i.e., documenting solutions, writing technical articles, developing training materials, etc.)
• Continue Professional development by staying current onthe latestinnovations and trends in all areas ofinformation technology (IT)(i.e., Wireless, Security, etc.)
• Recommend enhancements toCompany Products and Services

\ Qualifications\ Minimum Qualifications:

• Minimum of three (3) years\' experience, or an associate\'s degree in a relevant field (Network Administration, Network Engineering, I.T. Management, and Systems Administration) or equivalent combination of experience, education, and relevant industry certifications

\ Understanding of the following Networking Concepts\ \ Basic/intermediate Layer 2 concepts:

• Purpose and example use cases for VLANs
• Understanding of VLAN tagging (Access vs. Trunk)
• Wi-Fi

\ Basic/intermediate Layer 3 concepts:

• NAT/PAT
• LAN
• WAN
• DHCP
• DNS resolution
• Private IP networks (RFC 1918)
• IP subnetting

\ Basic/intermediate Layer 4 concepts:

• TCP/UDP ports
• Purpose of routed IP protocols (TCP/UDP/ICMP)
• Port forwarding
• Basic/intermediate network security:
• Firewalls/ACL
• IPS/IDS
• Web Filtering

{=html} <!-- --> - Familiarity with basic VPN concepts such as client/server vs. site-to-site topologies - Familiarity with basic routing concepts such as static routing and the purpose of dynamic routing protocols

\ Common network services:

• NTP
• SSH/Telnet
• DNS

\ Troubleshooting skills:

• Common command-line troubleshooting tools (i.e. ping, ipconfig/ifconfig, traceroute/tracert)
• SSH/Telnet
• Understanding of troubleshooting flow best practices

\ Bonus Points:\ \ Advanced Layer 2 concepts:

• Spanning-Tree Protocol
• \'Router on a stick\' topology
• IP Multicast
• Wireless Access Points & wireless controllers
• PoE

\ Advanced Layer 3 concepts:

• NAT/PAT packet flows/ephemeral ports
• IP packet header information
• DHCP client/server packet flows
• DNS records and DNS packet flows
• Stateful Firewall packet flows

\ Advanced firewall concepts:

• Cloud-based packet inspection
• Intermediate/advanced network services:
• SNMP agent functionality
• SIP
• PKI
• NMEA GPS sentences
• AVL

\ Advanced VPN concepts:

• IPsec
• GRE
• GRE over IPsec
• SSL/TLS VPNs
• Software-defined overlay

\ Advanced routing concepts:

• OSPF
• BGP
• NHRP
• DMVPN
• NEMO

\ Other relevant s ills:

• Advanced knowledge of other vendors\' networking solutions
• Knowledge of common software services (AD, RADIUS/TACACS+, SNMP managers)
• Python
• REST API
• SDK
• JSON data structures
• Cloud device management
• Familiarity with cellular networking
• Understanding of basic electrical concepts (Watts/Volts/Amps/Solar)

Ericsson Enterprise Wireless Solutions\' Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees\' differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to wor