Easter Seals Jobs

Experis is partnering with a Boise company to hire a Data Migration Field Support Technician to travel to all of Idaho’s counties and support their Office 365 Migration project.

• This will be a fully onsite role in Boise, ID but also requires the ability to travel throughout the state.

TRAVEL IS REQUIRED:

This position will be travelling to all 44 counties within Idaho for the purpose of the agency's Office 365 migration project, performing a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant. The resource in this role has accountability for computer and equipment inventory. Travel will be expected for a couple of weeks each month, and overnight stays will be required for travelling to our outlying counties. Expenses will be covered following State of Idaho's travel policy which will need to be followed for meal, lodging and gas reimbursement.

Responsibilities:

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.

• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support.

• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers, and peripheral devices in accordance with IT procedures.

• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.

• Installs, configures, and maintains software on mobile devices.

• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.

• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.

• Works closely with court staff and local administration with office moves, ads, and changes as required.

• Corresponds with users and staff concerning issue status, resolution, and task completion.

• Escalate issues are to other members of the technical services team as appropriate.

• Collaborate with IT staff to test, troubleshoot and validate new hardware and applications.

• Attend meetings as required.

Minimum Qualifications:

• Three years of IT support experience.

• Bachelor’s Degree preferred.

Knowledge, Skills, and Abilities:

• Experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions

• Experience migrating end user emails and documents to Outlook and OneDrive

• Experience with troubleshooting and maintaining Windows Active Directory users, computers, and policies, preferred

• Experience troubleshooting with Microsoft Windows 10

• Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar, and contacts

• Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred

• Knowledge of court processes and court information systems preferred

• Skill in providing excellent customer service

• Ability to travel throughout the state as needed

• Ability to communicate effectively verbally and in writing

• Ability to understand the impact of software, system, or application changes on customers

• Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts

• Ability to work independently.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.