Job Information
Lithia & Driveway Service BDC in BMW of Freehold, United States
Dealership:L0410 BMW of Freehold
Are You Currently Working in Retail Sales or Hospitality?
Are You Friendly, Outgoing and Have Great Organizational Skills?
Looking for Better Hours and Earning Potential?
BMW of Freehold is Hiring Immediately!
BMW of Freehold, part of the Fortune 500 Lithia & Driveway family of dealerships, is busier than ever, and we need help scheduling Service appointments for our loyal clientele. We are searching for a talented Appointment Setter/Cashier who can help our award-winning service team achieve their targeted goals. If you have a knack for customer service and want to increase your earning potential while improving your quality of life, this is a terrific opportunity!
As a Business Development Service Representative, you will respond to and communicate with our current and prospective service customers via email and phone. Ideal candidates will be polished, professional, energetic, sales-minded, and customer-focused. You must be able to handle heavy call volume and possess the ability to get customers in the door while maintaining outstanding phone etiquette. Outstanding verbal and written communication skills and computer proficiency are essential skills. Dealership experience is a plus, but not required.
What will you be doing?
Outbound and inbound customer phone calls.
Respond via email and phone to Internet Leads
Determine each customer's needs by asking the correct questions
Set appointments for service department and follow up to confirm
Ensure a positive customer experience
Introduce customers to service team
Enter customer information into CRM
Balance cashier account daily
Scan Service and Parts Invoices
Who are we looking for?
Customer-focused, energetic, and self-motivated
Experience in customer service, call center or retail sales
Dealership experience, a plus
Ability to handle heavy phone volume
Persuasive- knack for sales and customer service
Strong communication skills –verbal and written
Excellent computer skills
Highly organized with attention to detail
Benefits:
Medical, Dental, Vision and Prescription Plans
401K with company match program
Wellness programs
Employee Stock Purchase Plan
Paid Time Off
Opportunity for advancement
Training and continued education
Great work environment
Supportive management team
Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.
The expected pay range for this position is ($1.13 to $28.13) (Hourly).
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).
Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/
Job Type: Full-time
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
