Job Information
First Community Bank Customer Care Specialist in Bluefield, Virginia
At First Community Bank, we are committed to making our community the places where we live and work a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team participation in charitable events. Through a comprehensive wellness program, employees and their families challenge themselves to healthier lifestyles and receive the necessary motivation and tools. With over 40 locations in four states, First Community Bank offers competitive benefits and the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!
DUTIES
To assist customers with telephone inquires while practicing the First Community Way with each and every customer. One must be able to own the customer's problems and know how to use resources to get the customer's issues solved. One must have a good knowledge of our chat software and answer all chats with excellent written communication skills. Agent will be trained on the bank's Internet Banking product and will be expected to assist customers with technical / computer issues.
QUALIFICATIONS
• General banking knowledge • Excellent oral and written skills • PC and AS400 skills • Strong interpersonal skills • Well organized and attentive to detail • Ability to perform multi-tasks simultaneously • Ability to work independently and as a team member • Ability to adjust to a changing environment • Ability to work all shifts in Customer Support Center
