Easter Seals Jobs

Hello! Adecco is looking for a Licensed Insurance Agent in Bluebell, PA! This is a contract assignment based in Health and/or Life Insurance! Please read the responsibilities below and if interested, apply today!

• Handle a large volume of inbound and outbound calls in a timely manner

• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary

• Identify customer needs, research issues, resolve complaints, and provide solutions

• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team

• Recommend improvements for systems and processes to boost organizational efficiency

• Responsibilities

• Memorize scripts for products and services, and refer to them during calls

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately

• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate

• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality

• Create and maintain record of daily problems and remedial actions taken, using call-center database

• Leverage data and insights gathered by the call center to recommend and influence process improvements

• Qualifications

• High school degree or equivalent

• Experience working in a call center or customer-support role

• Strong active-listening and verbal-communication skills

• Proficiency in problem-solving

• Ability to multitask and manage time effectively

• Schedule

• 9:00am-5:30pm, Monday -Friday

• Training

• 3-4 weeks in length

• Training is ON-SITE 9am-4:00pm M-F

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.