Easter Seals Jobs

Description

About the Role: We are looking for a proactive, customer-focused Bilingual Spanish Operations Support Representative to join our dynamic remote team. In this role, you'll be the first point of contact for prospective students, providing technical support, resolving platform issues, and offering assistance with general benefit and education questions. You’ll also support administrative activities such as processing request tickets and handling transactions within our CRM system.

Key Responsibilities:

• Staff an inbound phone queue and monitor inbound email and live chat during established hours of operation.

• Provide direct support to students with technical issues related to the platform.

• Track all prospect and student interactions in CRM systems (Salesforce experience is a plus).

• Serve as the first point of contact and direct users to the appropriate team or individual for service.

• Assist with administrative platform processes and handle exception requests as needed.

• Troubleshoot and resolve billing and transactional issues.

• Support students with questions regarding education benefits, tuition reimbursement, and program navigation.

  Requirements

Required Skills and Qualifications:

• Fluent in both Spanish and English (written and verbal).

• Must reside in the PST time zone (excluding CA, AK, and HI)!!!!

• Strong verbal and written communication skills.

• Experience in customer service, ideally in a call center or support environment.

• Comfortable using technology to troubleshoot and solve issues, including phone, email, and online tools.

• Experience with case management tools (Salesforce is a plus).

• Ability to work under pressure while remaining calm, professional, and courteous.

• Strong multitasking abilities with the ability to manage multiple tasks simultaneously.

• Ability to follow standard operating procedures and practices.

• Must be able to work in a remote setting with a reliable internet connection and quiet workspace.

  TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .