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Position / Title: Senior Supply Chain Consultant D365FO

Department/function: Supply Chain Solutions

Reporting line: Director, Supply Chain Solutions

Main purpose of the position:

We are in process of making a digital transformation of our business by implementing D365FO as our new global ERP solution. You will be playing a key role in clarifying business processes, specifying requirements, and designing a global ERP template in close cooperation with the project team. You will be our lead ERP senior consultant on our Bloomington site, which is our largest site, with both sales, operation, and manufacturing. You will be working closely together with our other 25 skilled ERP consultants, where the majority are located in HQ in Denmark. As our lead ERP senior consultant in Bloomington, you will also be responsible for handling critical and complex ERP incidents in NA, if our application support department are not able to solve the issue. The role also facilitates effective communication with various stakeholders throughout project & critical support lifecycles.

Key Responsibilities:

• Understand business needs and processes

• Design and implement value adding solutions in ERP

• Assess and initiate projects and change requests, maintaining compliance with GN IT governance processes.

• Manage third-tier incident and problem resolution.

• Facilitate communication and coordinate with developers during all stages of project and change request implementation to align with development priorities. Ensure seamless handover to the Support team.

• Engage in business consulting with key stakeholders; provide user training and generate or update documentation such as system overviews and Work Instructions (WIs).

Criteria of success:

• Making sure that business needs are documented and transformed into value adding global ERP solution in close collaboration with your team colleagues

• Cultivate positive relationships with key customers to better understand their needs, recognize contributions, and help users enhance their system knowledge.

• Maintain clear and high-quality communication with customers and stakeholders about ongoing tasks, including proposed solutions, resolution timelines, and information requests.

• Back up and support second-tier support queries, questions, and issues as needed.

Stakeholders & Relations (internal and external):

Employees using ERP or related systems in NA, Relevant management in NA,

IT team colleagues – both internal and external consultants

Professional skills

(requirements):

• Minimum of 3 years of experience as an ERP supply chain Consultant, preferable with AX2012 or D365FO

• Prior work experience of 2 years or more in a multinational corporation is preferred.

• Relevant Microsoft ERP certifications are a plus

• Ability to work autonomously and demonstrate high self-motivation.

• Strong focus on customer satisfaction and service orientation.

• Excellent analytical and communication abilities.

• Proactive approach with a strong drive for achieving performance goals.

• Cultural sensitivity and awareness.

• Flexibility and a strong commitment to keeping systems operational.

• Proficiency in English, including speaking, writing, understanding, and reading.

Location: Onsite at (Bloomington MN) as part of a global IT organization collaborating with colleagues onsite and across regions (APAC, EMEA, AMER)

Schedule: Typically, Monday – Friday 7:00 a.m. to 3:30 p.m. Hybrid with a minimum of 3 days a week in office.

Travel Requirements: Less than 25 days per year for Training purposes.

#LI-GNGroup

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.

By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN-owned brands that are responsible for bringing these technologies to life:

• Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)

• Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)

• Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)

Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.

If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .