Job Information
Neighborhood Health Center, WNY Operator in BLASDELL, New York
Description
At Neighborhood Health Center, you’ll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families, regardless of ability to pay.
Responsibilities:
Answers telephone in a polite and professional manner
Responsible for answering inbound calls and maintaining a response rate in accordance with organizational standards
Properly directs calls that need immediate attention to the appropriate department/staff
Schedules appointment for all departments and locations in accordance with organizational guidelines
Responsible for verification of all patient information. Corrects and updates patient information in the computer system and obtains preferred usual provider on all patients
Utilizes the EMR to send clinical messages to the appropriate departments
Assures all messages contain complete and accurate data
Documents cancelled appointments in the computer
Confirms appointments as directed
Cross trains in all functions of the Patient Service Representative and works in the position as directed
Assures the provider schedules are full and utilizes various reports to complete this task. These reports include, but are not limited to, the recall report, outreach reports and no show lists
Reviews reports to add patients appropriately into the recall list
Other duties as assigned
Requirements:
Minimum one year Call Center/Telephone Customer Service experience is required
Allscripts PM knowledge preferred but not required
Must be able to read, write and speak the English language. A second language of Spanish is preferred
Polite and professional phone rapport
Good communication skills
Commitment to superior customer service
Ability to work efficiently, completing a variety of tasks
Comfortable maintaining accuracy while working at a fast pace
Be available to work Monday thru Friday from 8:00 am to 6:00 pm
Hourly Rate: $19.75
Why Neighborhood?
There are many fantastic benefits to a career at Neighborhood. We offer a kind, diverse, team-based work environment with competitive compensation and potential bonus, as well as comprehensive benefits, including medical, dental, life insurance, 403b match, health savings accounts, generous paid time off and loan forgiveness, if applicable.
Neighborhood Health Center is an equal opportunity employer that is committed to the practice of equity and inclusion.
Qualifications
Experience
Preferred
- 1 year: Telephone Customer Service
