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Date: Sep 5, 2024

Location: Snowhill, Birmingham, United Kingdom

Company: BT Group

Hiring Manager: Jane Atkinson

Career Grade: E

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

Why this job matters

The Converged Core network underpins 40% of UK broadband services and 70% of UK mobile backhaul, along with radio, satellite and subsea services. It supports the UK’s Critical National Infrastructure such as 999 services, Utilities, airlines, MoD and government services. It is imperative therefore that the people who work within Converged Core have a passion for what they do. It is about doing the right thing, in the right way for the right reasons, ensuring robust and effective outcomes for the long term, protecting both the Network and the people who rely upon it.

The purpose of the Technical Project Professional within Converged Core is the scoping, management and implementation of requests for Converged Core inputs to wider pieces of work across BT. The requests might involve such work as infrastructure rollout, software implementation, service capability, network compaction, network optimisation, VPN creation and implementation or best practice policy and procedures.

Reporting to a Technical Project Manager, the Technical Project Professional will work with both internal and external resources of all grades across the business, maybe even 3rd parties, to help deliver those technical solutions within which Converged Core plays a part, all the while protecting Converged Core and the wider business by ensuring a defined scope of deliverables at the outset, monitoring the scope and deliverables throughout, thus assuring the timely and quality completion of Converged Core solutions.

A great communication style and commercial astuteness are key to this role along with tenacity and creativity in problem solving for both Converged Core and the wider business.

What you’ll be doing – your accountabilities

• Works with an integrated team in the delivery of end-to-end small-scale projects/ programmes contributing to commercial benefit, deliver on time, within budget and to agreed quality criteria from conception through to market launch and transition into operations.

• Supports complex and large-scale projects with regional impact (cross-functional), coordinating through delivery of execution, analysis, recommendation and implementation whilst ensuring a base level of technical specialism proficiency.

• Supports issue escalations, identifies project risks, dependencies and project changes, ensuring timely intervention and communication to stakeholders.

• Supports the development, documentation and implementation of projects and change initiatives in line with BT Group policies and strategies, defining and maintaining realistic project plans and tracking project finances and progress against agreed quality and performance criteria.

• Supports timely reporting on project performance and where decision making is required, providing all information needed to enable well-informed decision making.

• Reviews, suggests and executes process improvements and efficiencies with the engagement and delivery models.

• Supports the definition, documentation and execution of small projects or sub-projects, agreeing and reviewing project approach, engagement and communications plans, and quality and performance criteria with project partners.

• Supports in the implementation of ways to improve working processes within the area of Project/Programme Management and PMO where applicable.

• Facilitates effective working relationships between team members, and develops business/ customer and partner relationships, handling problems and issues, collecting and disseminating relevant information.

• Proactively identifies and manages risk through regular assessment and diligent execution of controls and mitigations, proactively raising any concerns.

• Ensures project delivery activity complies with the commercial obligations, risks and interdependencies defined within external delivery contract for their projects

The skills you’ll need to succeed

• Requirements gathering

• Scope management

• Delivery planning

• Scheduling

• Stakeholder management

• Positive and effective communication style

• Change management

• Growth mindset

• Decision making

• Formal project reporting

• Budgeting

• Risk and Issue management

• Innovating for improvement

• Identification of and sharing of best practice

• Continual Improvement

• Strong problem-solving skills

• Ability to operate autonomously

• Firm governance and the support of delivery standardisation across the organisation

• Experience of defect management and RCA

• Professional qualification/accreditation not critical but would be appreciated

Experience you’d be expected to have

• Worked through periods of intense focus and pressure

• Proven application of business improvement be that in time, cost quality, process etc.

• Developed a network of strong working relationships you can call upon to support you

• Handled office politics/disagreements whilst maintaining personal integrity

• Ability to deliver results even if scope was unclear

• Used knowledge to negotiate or persuade

• Tackled process/political obstacles to delivery

• Experience using and preferably accreditation in a Project Methodology (Agile/Prince/APM etc).

• Ability to work across matrixed teams

• Some knowledge and experience of business operations, business strategy, financial and operational strategic analysis

• Knowledge and or experience of BT Products Portfolio and BT’s Concept to Market Processes

• Continuous improvement and business improvement experience

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.