Job Information
Birmingham Jefferson Convention Complex Ticket Office Supervisor in Birmingham, Alabama
Summary/Objective The Ticket Office Supervisor will assist in managing the day-to-day box office operations at the Birmingham Jefferson Convention Complex. At the direction of the Ticketing Manager - Customer Care, this position is responsible for selecting, motivating, training, and leading all ticketing and box office personnel as well as ensuring timely and accurate ticketing resolution. Required to work nights, weekends, and holidays as needed. The ideal candidate will possess exceptional guest service skills with the ability to foster strong working relationships with customers, promoters, and staff.
Essential Duties/Responsibilities Demonstrates understanding and full performance ability in each of the following: Hires, trains, and develops part-time ticketing staff. Promote positive box office morale and conflict resolution. Responsible for all staff communications including but not limited to policies and procedures, event announcements, and event specific details. In tandem with the Ticketing Manager - Customer Care, hosts quarterly staff meeting/training sessions and staff appreciation events. Creates and distributes the monthly schedule for part-time ticketing staff with an aim to ensure all scheduling is accurate and fair. Process weekly payroll for part-time ticketing staff. Provide the highest level of customer service and assure all customer issues are dealt with in an efficient and professional manner. Exercises confidentiality and integrity upon handling personal and financial data for the BJCC and guests. Assist with ticket processing, customer service email and call responses as needed. Develops full knowledge of Ticketmaster system and attends TM webinars to maintain a high level of efficiency. Assists the Ticketing Manager - Customer Care with the preparation of deposits and other daily financial reconciliation as needed. Ensure all box offices are clean and fully stocked before events. Checks ticket stock, computers, printers, supplies, maps, etc. Works events in venues as needed. Supervises box office ticket sellers, to include answering questions, managing will call, providing change, resolving customer and ticketing issues. Performs other duties as required.
