Job Information
Twin River Management Group, Inc. dba Bally's Guest Room Attendant GUEST004595 in Biloxi, Mississippi
This is a Job Description for a Guest Room Attendant in Biloxi, Mississippi.
Summary: Cleans, re-stocks, and maintains hotel guestrooms and suites ensuring guest comfort, safety and satisfaction.
Duties and Responsibilities: Enhances the guest experience by providing exceptional service. Services assigned rooms according to departmental specifications, within allotted time. Documents room status on assignment sheets. Greets guests passing in corridors, establishing eye contact. Ensures that equipment in guestrooms is operational -- TV, remote control, phones, lights, etc. Uses cleaning chemicals as instructed. Uses safety equipment as required. Follows safety protocols as required. Delivers guest request items. Communicates all maintenance issues to supervisor. Executes Daily Cleaning Projects. Secures master keys while working. Collects/secures lost-and-found articles. Restocks housekeeping cart daily. Responsible for Biohazard cleanup in assigned areas. Keeps all storage areas and linen rooms in a clean and satisfactory condition. Controls inventory of supplies. Maintains accurate task sheet records. Logs rooms cleaned, lost and found items original location, linen, terry, and amenities given to guestrooms. Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs. Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service. Resolves guest issues. Adheres to department and property policies and procedures. Other Duties & Responsibilities: Upholds the Mission Statement -- We create authentic experiences that rock. Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. Lives by the Hard Rock Values! Trains new employees as needed. Maintains knowledge of the property, including memorabilia.
Requirements and Qualifications: High school diploma or GED. High energy level. Good judgment and common sense. Ability to work a flexible schedule. Must be able to lift 25 pounds. Must be able to push or pull a fully stocked housekeeping cart.
An Equal Opportunity / Affirmative Action Employer.
