Job Information
Stockman Bank of Montana LEAD CREDIT CARD CUSTOMER SUPPORT SPECAIALIST in Billings, Montana
Position General Responsibilities:
As a lead credit card customer support specialist, this position is important to the overall customer service and operations for Stockman Bank’s entire credit card system. It requires exemplary customer service skills and extensive product and program knowledge to assist bank customers, credit card support staff and other Stockman Bank employees with online tools, credit cards, escalations, team training and a few other various functions.
Employee Oversight:
Credit Card Support Specialist(s) at operations location
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
MINIMUM QUALIFICATIONS
Demonstrated ability to provide high quality customer service
Strong written and verbal communication skills
Strong collaboration skills to support a sound team environment
Good organizational skills
Concentrated attention to detail
Ability to multi-task
High School diploma or equivalency
Preferred experience:
Previous credit card knowledge and skills.
3-5 years customer service experience
Dimension of Job:
Once trained, duties will include navigation of multiple computer programs and extensive telephone/email contact and troubleshooting with external customers and other Stockman Bank employees. Having the ability to multi-task in various computer programs at one time will be beneficial in this fast-paced environment. Conduct should enhance the professional, community focused image of, and overall efforts of the bank.
For full description, which includes physical mental demands please see attachment.
