Job Information
Altice USA Manager B2B Customer Communications in Bethpage, New York
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We areOptimum!
Reporting to the Director of Customer Communications, this role will work within the Customer Communications team, managing campaigns for SMB and Enterprise to drive customer satisfaction and meet regulatory obligations. The B2B Marketing Manager will be responsible for strategic briefing, ideation, development, and execution of all educational, awareness, and regulatory B2B customer communication campaigns and projects.
*Manages the strategy, development, and execution of multi-platform B2B regulatory and customer communication campaigns that run across various channels, including, but not limited to, email, direct mail, web, bill statement, SMS, print collateral, etc.
*Oversees development of support and educational materials from concept to execution, including but not limited to welcome guides, rate cards, channel lineups, installation collateral, tutorial videos etc.
*Manages, writes, and publishes FAQ content for B2B support pages.
*Identifies appropriate KPIs, recaps, and monitors overall performance with recommendations to improve and maximize results.
*Drive B2B objectives and work cross-functionally with various teams including, Marketing, Billing, Product, Operations, Customer Service, Customer Experience, Care, PR, GA, Legal, and Logistics.
*Works on a day-to-day basis with outside agencies/vendors to maximize the quality and effectiveness of the work and ensure on-time, on-budget, and on-strategy delivery of creative that is within brand guidelines.
*Collaborate with the B2B team to manage the Customer Communications budget.
*Proofs all creative copy for informational accuracy, consistency, and communication effectiveness.
*Assists on special projects as assigned.
*Bachelor's degree in Marketing, Communications, or related relevant field
*Minimum of 4 + years of prior relevant experience in Marketing, Agency Account Management, or Marketing Project Management. Experience in the B2B sector is preferred.
*Highly motivated, self-starter with a "roll up your sleeves" approach
*Strong project management skills with proven ability to perform simultaneous tasks at a high level of effectiveness under tight deadlines.
*Integrated marketing and advertising experience with knowledge of creative development, production, media and/or direct marketing required.
*Ability to lead and direct internal and external resources with direct or indirect reporting structure.
*Solid teaming and collaboration skills; good listener & influential to others.
*Results and action-oriented, with the ability to translate results into proactive measures.
*Exceptional communication skills (written and verbal) with proven ability to give extensive creative and copywriting direction.
*Extremely detailed-oriented, organized and able to multi-task.
*Financial acumen and experience in budget management.
*Strong cross-functional communication and teamwork skills.
*Ability to react and adapt to fast-changing business environment.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00-$168,912.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly
