Easter Seals Jobs

Requisition : 79486

PSEG Company: PSEG Long Island

Salary Range : $ 101,600 - $ 160,900

Incentive : PIP 15%

Work Location Category : Remote Local

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

A Change Manager in IT Service Management (ITSM) plays a crucial role in ensuring the successful planning, execution, and control of changes to IT systems and services. This role is a strategic leader who possess a strong background in IT service management (ITSM) and change management. This requires problem-solving skills gained from experience and applying expertise to improve current ITSM and change management processes through strategic design. This role enforces standardized processes for requesting, evaluating, and implementing changes, and then ensures that changes are thoroughly evaluated, tested, and fully assessed for risk, before approvals are attained and a change is implemented. The rigor of this position reduces the likelihood of change failures that could disrupt services.

Job Responsibilities

Responsibilities include but are not limited to:

• Maintain and improve process effectiveness (quality), process efficiency (cost) and process performance (throughput) through providing knowledge, expertise and training on the use of the Change Management process and tools.

•Enforce application of standardized processes for requesting, evaluating and implementing changes.

•Build confidence and trust through effective communication among stakeholders, including IT teams, business units, and management.

• Review change requests to ensure appropriate rigor, discipline, consistency and predictability is applied across the entire organization with respect to how changes are submitted, reviewed, approved and deployed.

•Validate change requests have been fully vetted and tested to identify potential issues, minimizing impact to users/operation.

•Review the change to ensure compliance with regulatory standards and requirements.

•Assess risks that may disrupt services or compromise security and ensures that changes are thoroughly evaluated, tested, and approved before implementation:

•Ensure changes are prioritized, scheduled and coordinated to minimize service disruptions during critical business hours, which in turn improves service availability and reliability.

•Challenge, educate and push back on proposed change deployments that do not meet requirements to ensure that the change review is robust and that the risk and impact to the services is understood and acceptable.

•Conduct Post Implementation Reviews on closed changes to assess quality.

•Gather, track and publish Process Metrics, Key Performance Indicators (KPIs) and Insights.

•Analyzes the outcomes of changes to identify areas for improvement.

•Maintain detailed records of all changes, providing an audit trail of decision made and actions taken.

Job Specific Qualifications

Required Qualifications:

• Bachelor's Degree in Business, Information Technology, Information Systems, Computer Science, or related field; in addition six (6) years of change management experience; (6) years of change management experience;

• Ability to think analytically and find innovative ways to improve existing processes.

•Excellent communication skills; able to effectively collaborate with stakeholders across the organization. •Exceptional knowledge of ITIL best practices

•Able to lead, influence and mentor others without direct authority.

•Ability to prioritize work assignments, setting priorities, in order to successfully complete projects and analyses while responding to timely change requests on time.

•Experience working in a highly technical environment, with the ability to drive discussion with technical and non-technical teams.

•Ability to assert and hold one is ground in the matters of policy enforcement and compliance.

•Excellent written and verbal communication skills, with the ability to effectively communicate up and down the various levels of the organization and a willingness to speak up about issues with senior management.

•Strong problem-solving skills with the ability to identify issues and bring them to a resolution.

•Ability to effectively multi-task and switch between different mandates of the role.

•Ability to develop trust and respect with senior leadership.

•Willingness and ability to adapt to change.

Desired:

•ITIL3/4 Certification required; ITL Strategist

Minimum Years of Experience

6 years of experience

Education

Bachelors

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com (https://sharepoint.pseg.com/Pages/Home.aspx) by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)

Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

Pay Transparency Nondiscrimination Provision

Diversity at PSEG: Equal Opportunity Employer

PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.