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Reference #: 1844074 Technical Customer Service Representative Location: Bethlehem, PA Schedule: Day Shift, Monday - Friday Contract Type: W-2 Pay Rate: $28.84 per hour Position Overview: This Technical Services Representative role is integral to supporting our Field Service Operations, with a focus on ensuring efficient and customer-centric service. The ideal candidate will have a technical or science-related educational background, experience in technical services or customer support, and strong computer skills, particularly with Microsoft Office and customer relationship management (CRM) systems. Key Qualifications: Education: Minimum of a Bachelors degree. Experience: At least 2 years in a technical services or customer support role, preferably with experience in biological and industrial microscopes. Technical Skills: Proficiency in Microsoft Word, Excel (including Pivot Tables), PowerPoint, and Adobe Acrobat. Familiarity with NetSuite, SAP, Salesforce, or other CRM databases is highly preferred. Key Responsibilities: Data Reporting & Analysis: Generate and analyze data reports, including Key Performance Indicator (KPI) reports, using Excel and other applicable software. Administrative Support: Coordinate non-technical Field Service requirements by working with the Technical Assistance Center (TAC), Regional Service Supervisors, and Senior Manager of Field Service Operations. Order Processing: Manage service quoting, purchase orders, part allocation, task creation, case assignment, and accurate billing to customers. Inventory & Shipping: Confirm part availability, coordinate shipments with field engineers and customers, and monitor backorder statuses to ensure timely fulfillment. Vendor Management: Set up new vendors, prepare commercial invoices, and handle requests in support of field staff. Customer Communication: Maintain external customer communications aligned with company protocols, both verbally and in writing. Project Support: Facilitate the creation of assets and projects, process parts returns, and maintain the customer database. Preferred Skills & Competencies: Analytical Skills: Ability to create tables, graphs, and pivot tables in Excel; intermediate familiarity with formulas is a plus. Communication: Strong written and verbal communication skills, with a proactive, customer-first mindset. Detail-Oriented: Capable of managing and tracking open tasks effectively and maintaining accurate records.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com. Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.  We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonabl accommodation, contact your local branch. Advantage Technical is an E-Verify employer.  This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.