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Additional Information

Job Number 24193098

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

Schedule Full Time

Located Remotely? N

Position Type Management

JOB SUMMARY

Responsible for all aspects of white-glove/VIP executive IT support at Marriott International Headquarters in downtown Bethesda, Maryland. The Senior Technician will collaborate with end-users, support team members and leaders to work across the organization and drive solutions, while ensuring high quality customer service. Provide troubleshooting and escalation support for the IT needs of Marriott HQ’s top executives, and resolve and make decisions with medium risk. Ensure professional & polished service at all times, maintaining strict confidentiality in all interactions. The Senior Technician will also provide assistance and escalation support to junior members of the team.

CANDIDATE PROFILE

Education and Experience

Required:

• Bachelor’s degree or equivalent work experience, education, training, or certifications

• 5+ years in Information Technology that includes experience in the following:

• Expert-level background in Windows OS, Mac OS, iOS and iPad OS support

• Strong background in MDM & administration, Teams/MS Office Suite, Active Directory, Azure VDI, and Office365 Adminisitration (with specific focus on Exchange)

• Solid general application & SaaS support experience (i.e. Adobe Suite, SericeNow, Salesforce, etc.)

• Understanding of network installation/troubleshooting/diagnostics, both in home & business environments

• Customer-facing support in a professional environment, preferably supporting C-suite level customers, in high-pressure situations

Preferred:

• Deep understanding of Marriott’s IT & application infrastructure

• Apple Certified

Other Experience, Skills and Attributes

• Technical certifications (Microsoft 365, Apple, etc.)

• Excellent written and oral communication skills; strong customer service/interpersonal skills

• Expert-level problem solving abilities

• Ability to work independently and with others

• Proven ability to effectively prioritize and execute tasks in a high-pressure environment

• Ability to remain calm under pressure

CORE WORK ACTIVITIES

• Provide 24/7 (as needed) dedicated white-glove IT support to Marriott HQ’s top executives and their staffs

• Provide escalation support for complex executive-impacting IT issues, maintaining ownership from inception to resolution

• Provide assistance to junior members of the team and help to address more difficult technical issues

• Work with internal L3 teams and outside vendors as needed to troubleshoot and resolve complex issues

• Provide on-demand training to customers and internal stakeholders

• Adhere to established quality control and security protocols

• Maintain a positive, professional attitude while upholding strict confidentiality at all times

• Build, leverage and maintain effective relationships across the organization

• Multi-task and prioritize daily tasks in accordance with business priorities and executive availability requirements, with an eye on the big picture

The hourly pay range for this position is $44.32 to $59.86. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.