Job Information
Chevy Chase Acura Finance and Sales Manager in Bethesda, Maryland
Are you seeking an opportunity to advance your automotive career and unlock your full potential? Are you frustrated with sales managers negatively affecting your earnings and customer satisfaction? Do you desire greater control over the sales process to ensure efficiency and productivity? If this resonates with you, we would love to hear from you. We are looking for an ideal candidate who can leverage their skills as a finance manager to create a seamless and customer-centric approach from beginning to end. They will assist sales consultants in selling more cars and provide customers with expert advice on the best options. Acting as a single point of contact for the sales and finance process, Our aim is to improve transparency, efficiency, profitability, and customer satisfaction. Chevy Chase Acura proudly holds the title of the #1 New and Certified Acura dealership in Maryland for 2022, maintaining this honor for five consecutive years! Responsibilities * Handle desking, rate quotes, and completing paperwork to federal, state, and company standards. * Develop and monitor guidelines for working with the customer to ensure top customer satisfaction and a seamless buying process * Assist with overseeing and monitoring the performance and managing internet leads * Coach and train sales staff on new and certified programs. * Coach and train sales staff to enhance the development of skills and value-building of sales processes * Coach and train the sales staff regarding the benefits of financing, insurance, and VSCs * Coach and train the sales staff to maximize appointment ratio from internet leads. Qualifications * Knowledge or ability to quickly comprehend software for DMS, FI menu, CRM, and management tools * Thoroughly understanding new and pre-owned CPO programs, Knowledge of computer systems and related programs, and being informed of all factory incentives and programs. * Automotive Sales Management (2 yrs. + preferred) & Automotive F&I Management (2 yrs. + preferred) * Understanding of compliance regulation * Ability to understand and utilize incentive programs for Lease, retail, or cash
