Job Information
ProSphere Tek Avaya Communication Management Technician in Bethesda, Maryland
Overview
Napakiak Ventures, a Joint Venture of Napakiak Environmental & Construction LLC (NEC) and Advanced Technologies & Laboratories International, Inc. (ATL), a PSI company, is seeking an Avaya Communications Management Technician to join our team at the Walter Reed Medical Center in Bethesda, Maryland.
Essential Functions and Job Responsibilities
As a skilled field technician primarily responsible for performing adds, moves, and changes on Avaya UC-solutions, but may also be asked to provide support in the field for resolving problems under the direction of the Lead Engineer as applicable. Will also assist in managing the spares inventory and maintaining wiring closets.
Moves, Adds and Changes.
Perform basic UC-related system programming functions
Install, modify, or relocate telephones.
System Operation.
Assist the Lead Engineer with providing Tier I and II triage functions such as repair and restore functions in the event of component failure or system outage
Replace defective telephone sets.
Minimum Requirements
Minimum 5 years of practical experience with Avaya UC solutions.
Outstanding communication abilities encompassing both verbal and written forms.
Aptitude for comfortable engagement with customers and colleagues to effectively fulfill job requirements.
Capability to operate effectively under pressure, juggle diverse assignments, prioritize tasks, and assume full accountability for decisions.
Required certification: Avaya CM.
Preferred certification: Avaya Contact Center.
Essential Avaya CM Experience.
Experience with Aura Applications is a necessity.
Possession of ACIS (Avaya Certified Implementation Specialist) certification.
Additional credentials of AIPS (Avaya Implementation Professional Specialist), ASPS (Avaya Support Professional Specialist), ACSS (Avaya Certified Support Specialist), and ACSE (Avaya Certified Solution Expert) are advantageous.
Minimum certification for DoD 8570 / DoDI 8140 IAT-1 role is required (i.e. A+ CE, CCNA-Security, CND, Network+ CE, or SSCP).
Company Benefits
PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.
EEO Commitment
It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com , or by dialing 703-575-8400.
Location US-MD-Bethesda
Posted Date 1 month ago (8/13/2024 6:11 PM)
Job ID 2024-10751
