Easter Seals Jobs

Join our team as a full-time Patient Services Representative at UPMC South Hills Imaging! As a Patient Services Representative, you will provide exceptional customer service by greeting patients, checking them in, scheduling imaging appointments, and answering phones. Responsibilities include educating patients on copayments, collecting payments, updating demographics and insurance, and connecting patients to financial resources. This role also promotes new technologies and ensures a positive UPMC experience. The position requires working every other Saturday from 7 a.m. to 12 p.m. while multitasking in a fast-paced environment.

Responsibilities:

• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.

• Collect copayments and any other applicable patient payments at the point of service.

• Confirm and/or update patient registration information at checkout.

• Schedule follow-up appointments within the practice at checkout.

• Schedule or connect patient to resources to schedule for ancillary services at checkout.

• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

• Register patients in Biometrics (fingerprint recognition) program and explain benefits.

• Promote MyUPMC patient portal and assist patients in registration when applicable.

• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.

• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.

• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.

• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.

• *Performs in accordance with system-wide competencies/behaviors.

• *Performs other duties as assigned.

• Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical/billing/fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred.

• Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran