Easter Seals Jobs

Requistion ID :

77579

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Technical Support Specialist (m/f/d)

This position is responsible for providing technical support, managing orders and software queries to EMEA SureSmile customers. This position is also responsible for end-to-end management of projects and customer issues, order tracking and delivers and monitoring open and unconfirmed orders.

Key responsibilities:

• Manages all order and software related queries from customers via phone and email

• Records all order or software related queries and follow/escalate to resolution

• Communicates with managers and customers, regularly and timely, to keep interested parties updated and informed about status and ultimate resolution of issue

• Utilizes TeamView for technical assistance, screen sharing and troubleshooting.

• Orders tracking and deliveries as well checks overdue dispatches and delivery status

• Tracks inventory for all VPro, Dr and Patient Kit Orders in the ERP system and communicates with the warehouse

• Communicates and collaborates with all internal staff, including the Customer Support team and Field team

Requirements:

• Strong experience working in Customer Support environment focusing on technical Products

• Dental or Orthodontic knowledge or experience a plus

• Ability to manage difficult or emotional customer situations in a timely and professional manner

• Extensive computer skills – Microsoft Office, browser-based software, basic computer hardware

• Strong customer service and interpersonal skills, such as rapport-building, listening and questioning

• Excellent trouble shooting skills as well the ability to handle multiple projects simultaneously with a high degree of professionalism and prioritization

• Strong documentation skills

• Fluent in English and German (additional Languages a plus)

What we offer:

As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligable for a variety of employee benefits, such as:

• 30 days annual leave

• Flexible working hours

• Comprehensive induction, further training opportunities and access to LinkedIn Learning

• Global Employee Assistance Program

• Free drinks (water and coffee) as well as fruit and vegetables

• Company sports

• Global mentoring and coaching program

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com (careers@dentsply.com) . Please be sure to include “Accommodation Request” in the subject.