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Job Description

The next 5-10 years will see the software industry move away from on-premises software solutions towards software delivery via cloud-based services. Oracle number one strength is the size and strength of our software portfolio to which most of the business world is already addicted.

Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software. We already have the core infrastructure that all of this is built on.

Oracle plans to maneuver the entire company’s tech focus to provide this.

Are you looking at a Data Center Technician position to join one of the most exciting Data Center launch in Oracle?

Do the design/operation, racking, stacking, hardware break&fix and other activities in between sound exciting to you?

Are you interested in new challenges and being part of a newly created team working on critical projects?

Then we’d like to talk to you!

An Oracle Data Center Technician will be the technical liaison between the technology teams and the Data Center Environment. You are able to troubleshoot and solve hardware issues. As a skilled troubleshooter on a wide range of technical environments and systems, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on hardware technologies you support. You understand all aspects of the equipment you support. You know how to innovate to best serve your clients but also know how to take direction when it is given, paying attention to all details involved. You would also be expected to improve some of the processes and introduce automation with aim towards simplification.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.

This position involves working on shift rota including standby.

Employment for all candidates is contingent upon satisfactory background checks.

Requirements

The candidate

• Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience

• Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered.

• Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)

• Experience with data center M&E equipment

• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.

• Experience working in a “mission critical operations” environment.

• The position involves on-call which means you should have a driving license and be able to reach out to the Data Center or the customer (DRCC) site within 60 mins approximately.

• The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations.

• Ability to speak confidently and to communicate clearly in a virtual environment.

• Strong adherence to processes and be a Process Champion

• Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff.

• Experience providing client-facing, direct customer support and service.

• Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.

• Highly service-oriented, reliable, responsible, self-motivated

• Good English command

• fluently German

Required Data Center experience

• Basic knowledge of data center design, including electrical and cooling plant & operation thereof

• Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)

• Rack, stack equipment including commissioning of new racks

• Strong structured cabling skills on fibre & copper (e.g looming, term & test)

Required systems & hardware expertise

• Systems administration (Linux and/or Windows Servers)

• Hardware repair, diagnosis & break/fix

• Networking fundamentals (DNS, TCP/IP, basic troubleshooting)

• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)

• Base Operating System Installs and configuration

• Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Role Responsibilities and Requirements

• Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations)

• Understand internal customer problem and provide technical solution in timely manner

• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware at Oracle data center and at customer’s premises (DRCC or C@C)

• System board level repair and fault diagnosis to SLAs

• Planning and commissioning new rack positions

• Involvement with the design and commissioning of new white spaces

• Structured cabling installation is a significant part of this position

• Keep up with the latest technologies and apply them appropriately

• Adherence to defined Health & Safety processes at all times

• Working as part of a multi-disciplinary team without friction

• Additional on-premises work at customer locations maybe required

• Available to travel in EMEA

Is this the challenge you are looking for? If you meet the above requirements, we want to talk to you.

Career Level - IC2

“At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.”

Responsibilities

Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer