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Applications Engineer, Data Center Solutions EMEA (m/f/d)

Date: Aug 10, 2024

Location: Berlin, DE, 10117

Company: Corning

Requisition Number: 63641

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

To join our team in Berlin, Germany , we are looking for a highly skilled

Applications Engineer, Data Center Solutions EMEA (m/f/d)

The AE is responsible for representing Corning as a Data Center product and system expert across the EMEA region while also contributing to the development of new IT tools and solutions. This role combines a blend of internal and external responsibilities, requiring a candidate with a robust background in network architecture, solid programming skills, and excellent communication abilities. The AE will develop a deep knowledge of Corning Optical Communications’ portfolio to deliver a quick and reliable support to our customers. The AE must understand the customer needs and promote the value of Corning solutions which meet those needs to achieve the highest profitability.

Key Responsibilities:

• Collaborate with external partners and customers to ensure that Data Center network designs align with Corning's product portfolio

• Validate and generate Bills of Materials (BOMs), Statements of Compliance and high-level diagrams to support project requirements

• Provide technical support and deliver training sessions, workshops and presentations on Corning products directly to end customers, installers, and distribution partners

• Advise customers (internal or external) about products and their use in various applications. This includes explaining product benefits and determining detailed part number lists necessary for system solutions to fulfill customer RFQs (Request for Quote)

• Create datasheets, technical papers and customer responses as needed

• Provide pre-sales and after-sales customer support including product recommendation, system design, system installation training, testing, and troubleshooting at customer site

• Provide feedback to development/PLM (product line management) regarding new product evaluation, product improvements and compliance to regional standards and norms

• Manage equipment inventory such as fiber optic splicing machines, network testing equipment and other devices to ensure availability for projects and support activities in EMEA

• Contribute to the development and implementation of new IT tools or solutions aimed at automating work processes and enhancing team efficiency

Qualifications and Experience

Required Education (minimum required for consideration):

• University Engineering Degree

Required Years and Area of Experience (minimum required for consideration):

• Preferred Telecom, IT or Datacom: 2-5 years

Required Skills (These are skills that candidates MUST possess):

• Strong English writing and speaking skills

• Data Center or Telecom Network Design knowledge and related proven experience

• Demonstrated Technical Support Experience (customer oriented, field solutions, timely responses)

• Ability to effectively communicate technical and complex ideas to both highly technical audiences and individuals with limited technical background

• Comfortable working in cross-functional team environments and a willingness to collaborate and learn from others

• Proficiency in programming languages such as Python, JavaScript, Java, Visual Basic, or others

• Strong computer skills (MS Windows based: Office365, Power point, Word, Excel, Visio)

Desired Skills (These are skills that would be nice for candidates to possess):

• Good hand skills: basic mechanical /troubleshooting/repair skills

• Telecom active equipment configuration: Ethernet switches, IP routers, OLT/ONT, etc

• Project Management skills or certifications such PMP, ACP, PRINCE2 or similar

• Strong spoken/written skills: English, German. Any additional EMEA language (French, Spanish, Italian, Arabic, etc) will be considered as a plus

Travel Requirements:

• Up to 25% of the working time as required. Primarily continental Europe. However, candidate must be prepared to travel anywhere within EMEA region including Israel, US or Asia for support. Flexibility to travel on short notice requiring overnight stay. Must have proper Visas to allow unrestricted travel. Candidate must possess current and valid local driving license and clean driving record to allow renting vehicles as required.

• Hours of work/work schedule/flex-time: Minimum 40 hour week plus travel time as required. Some weekend work or travel required.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To request an accommodation, please contact us at .