Job Information
DATTCO IT Support Manager in Berlin, Connecticut
IT Support Manager
Department: Information Technology
Location: Berlin, CT
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We are looking for an emerging or experienced IT Support Manager to oversee the IT support operations of our company. You will be responsible for leading a team of IT support staff, ensuring the smooth and secure functioning of our IT data and communications platforms/equipment, and providing technical guidance and assistance to other departments. Reporting to the VP of Information Technology, this role will work in close collaboration with the department head to continue the modernization of DATTCO-s IT platforms and procedures.
DATTCO is a third-generation, family-owned company that was established in 1924. We are the largest private passenger transportation company in New England with over 2,000 employees operating from 30 locations. Learn more about us at www.dattco.com.
What We Offer:
Family-oriented culture and team environment
Room for advancement - we promote from within
Medical and dental insurance
Life insurance
401k plan with company match
Paid time off
Paid holidays
Flexible spending account
Responsibilities:
Manage support coverage, delivery, and quality using existing management tools
Manage IT support staff by recruiting, training, coaching, and evaluating their performance
Work closely with the VP of IT to design, develop, implement, and coordinate IT policies, procedures, and best practices
Ensure security of data, network access, and backup systems, and implement appropriate safeguards and protocols
Select, install, maintain, and upgrade IT equipment and software, and monitor vendors for quality and value
Troubleshoot and resolve IT issues and requests, and provide technical support to users
Prepare cost-benefit analyses and budgets for IT projects and initiatives
Develop planning for and execute IT projects using best fit project management tools
Stay updated on the latest IT trends and technologies, and recommend improvements and innovations
Requirements:
Minimum of 5 years of experience in IT roles, including at least 2 years of supervisory or managerial experience
Hands-on experience with IT systems and equipment, such as servers, networks, hardware, software, and security tools
Knowledge of IT standards and best practices, such as ITIL, ISO, NIST, and COBIT
Excellent leadership, communication, and problem-solving skills
Ability to work under pressure and handle multiple tasks and deadlines
Demonstrated customer-oriented and service-minded approach
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.
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