Job Information
Axtria, Inc. Desktop Support Technician (1167) in Berkeley Heights, New Jersey
Onsite Requirement: 5 days
Role & Responsibilities
Work closely with our Project Directors, Project Teams and our clients to meet systems and infrastructure needs
Diagnose hardware and software problems and replace defective components.
Maintain and administer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Monitor network and server performance
Research new technology and implement it or recommend its implementation.
Coordinate with vendors in order to get the adequate support and replacement of faulty parts and services
Provide quality Tier-I support to end-users as well as deployment projects.
Provide support Windows OS 10 and 11 environment. Active Directory, office365, Cloud server system.
Provision mobile computing devices and resolve connectivity issues.
Assists users with technical issues via telephone, e-mail, Remote or in person.
Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.
Document problem resolutions within trouble tickets and maintain written documentation.
Equipment setup for new hires/terms/transfers.
Documentation of everything - systems, processes, network diagrams.
Provide Asset management support for Hardware/software/Conference technology working with Global IT team.
Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
Provide timely solutions to end-user computer hardware/networking/software issues.
Desired Skills & Experience
2+ year experience as System Administrator
Master’s degree in Computer Science or equivalent, MCSA or MCSE and CCNA certified
Excellent Windows Server 2008\2012 implementation & administration skills
Good knowledge of Active Directory, Group Policy and Exchange 2010
Excellent Windows client OS skills - Windows 10 and 11
Working knowledge of Linux
Knowledge of ADFS and Office 365
Solid understanding of LAN and WAN networking
Cloud Platform management and Support
Creation, maintenance (patches, etc.) and monitoring of servers in multiple environments (production, staging, development) on cloud environment
Design, build, support and maintenance of complex, quality infrastructure-based solutions.
Excellent knowledge of backup solutions and principles
Laptop, desktop and mobile devices troubleshooting Skill
Information Security will be added advantage
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