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Walmart (USA) Manager, Account Receivable - Health & Wellness in Bentonville, Arkansas

Position Summary...

What you'll do...

The Manager, Accounts Receivable position requires knowledge of:

  • Data Management: Understanding of user's data consumption, data needs, and business implications; Master data, data hierarchies, and connections to transactional data; Business, technical, process, and operational data architecture, standards, definitions, and repositories; Regulatory and ethical requirements and policies around data privacy, security, storage, retention, and documentation.

  • Leads changes and revisions to data, data sources and data hierarchies within given guidelines. Queries, reports, and analyzes metadata to ensure consistency across platforms.

  • Managing Functional Partnerships: Stakeholder identification and mapping Stakeholder analysis; Stakeholder communication; Stakeholder engagement techniques; Stakeholder management effectiveness tools and methods; Fluency in many specialized business vernaculars.

  • Understand the interests & profiles of key stakeholders.

  • Analyze stakeholder needs and partner with them to share relevant information.

  • Engage with business partners (internal/external) on a periodic basis and establish credibility.

  • Foster a climate of trust and respect; respond effectively and efficiently to requests.

  • Organizational Processes; Operating Requirements; Root Cause Analysis techniques; Department Workflows; Standard Operating Procedures and service standards . To assess situations based on awareness of the cases and operating issues of related to them.

  • Works to resolve cases within SLAs ensuring accountability for all metrics/measures related to volume, quality, accuracy, turn around, customer satisfaction etc.

  • Collaborates with cross functional teams to integrate operating functions ensuring seamless operations (for example, resolve integration errors / warnings or reassign it to appropriate team for resolution).

  • Follows regulatory processes and procedures for the for handling of cases.

  • Seeks and analyzes situations or conditions with potential regulatory implications.

  • Relevant Knowledge Articles; Service process and procedures; Stakeholder Management: Monitors and reports on delivery of what was promised. Ensure proper identification of stakeholder needs and priorities. Resolve complex problems and respond to unexpected stakeholder requests with a sense of urgency and positive action.

  • Defines processes and practices for managing client expectations and service delivery.

  • Manage opportunities for service innovation and improvement (for example, maintain highest level of SLA and accuracy for high volume case closures).

  • Plan, develop and implement improvements to the service range to exceed customer expectations.

  • Use technology to improve the range and scope of customized service offerings.

You'll sweep us off our feet if:

  • You're a storyteller, a visionary, and an analytical thinker.

  • You have a great eye for detail and can articulate points in a simplistic approach.

  • You're organized, disciplined, and can manage competing priorities simultaneously.

  • You're an expert at making complex subjects easily understood through visuals.

  • You have lofty standards and believe in accountability.

  • You're stimulated by challenges and tough problems.

  • You have an Accounts Receivable and process improvement background with at least 4 years of experience supporting or leading operational teams.

  • A risk and controls mindset.

  • You understand accounting principles.

  • Willingness to learn something new every day.

  • Have experience using the following technologies:

  • Advanced Excel

  • Pharmacy Billing Systems

You'll make an impact by:

  • Collaborating with key stakeholders across the largest initiatives in the company to proactively implement.

  • Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

  • Partnering and building relationships with business partners across the company for seamless execution and goal alignment.

  • Ensuring business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness.

  • Driving continuous improvement

Live our Values: Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace Change: Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer: Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Deliver for the Customer: Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and various parts of the business when making plans and shaping the team's strategy.

Focus on our Associates: Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Focus on our Associates: Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics, and compliance.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $60,000.00-$110,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

  • Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

Phyllis St. N Of Hwy 102, West Side Of Street, Bentonville, AR 72712, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

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