Easter Seals Jobs

Job Description

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

A Support Center Technician is a knowledgeable professional who provides technical assistance, troubleshooting, and support for refrigeration/controls systems. This role involves working closely with clients, technicians, and internal teams to ensure the smooth operation, maintenance, and optimization of refrigeration/controls equipment.

Technical Support:

 Serve as the primary point of contact for clients and internal teams seeking technical assistance related to refrigeration/controls systems.

 Provide remote and on-site support to diagnose, troubleshoot, and resolve issues with refrigeration equipment, including compressors, valves, controls, and refrigerant circuits.

 Collaborate with field technicians and engineers to guide them through complex technical challenges and ensure timely issue resolution.

Documentation and Reporting:

 Maintain accurate records of support requests, troubleshooting steps, and solutions provided.

 Generate detailed reports outlining system performance and recommendations for improvement.

 Contribute to the creation of knowledge base articles and technical documentation to assist clients and internal teams in resolving common issues.

Training and Education:

 Conduct training sessions for technicians and clients on refrigeration/controls system operation.

 Develop training materials, presentations, and instructional resources to enhance understanding and skills among users.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Required Education, Experience & Skills:

 3 years of experience in HVACR controls.

 2 years BAS, BMS, or Facility Controls experience.

 This position will require being on a on-call weekly rotation

 Legal work authorization in the United States - Sponsorship will not be provided for this role

Preferred Education, Experience & Skills:

 Food Retail Case Controller experience.

 Previous Field or Contractor installation experience.

 Electrical Print and Communication Troubleshooting experience. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.