Easter Seals Jobs

Bilingual Customer Service Representative-Mandarin and English

PeopleReady of Bensenville, IL is now hiring Bilingual Customer Service Representative-Mandarin and Englishs! As a CSR, your primary responsibility will be to communicate with the customer and assist them with any transportation needs. As a CSR, you will do a variety of work in different industries. Must be fluent in Mandarin and English for this position.   

Apply today and you could start as soon as this week.

As a PeopleReady associate you'll benefit from:

Connections and experience with some of the top companies in your area

Great benefit package options

Get matched to jobs quickly

Competitive pay and steady schedule

The ability to see your schedule and track your hours right from our easy-to-use app,JobStack!

Pay Rate:

The pay rate for this job is $20 - $24 / hour

What you'll be doing as a Bilingual Customer Service Representative-Mandarin and English:

Enter all new freight orders into the TMS system

Schedule appointment via phone, email or web portal with shipping and receiving locations.

Enter and ensure all shipment data is correct.

Make daily check calls on all in transit freight.

Collect necessary PODs /BOLs directly from carriers and supply documentation to accounting department.

Manage incoming calls and emails and respond professionally and promptly.

Research answers or solutions as needed.

Build sustainable relationships through open and interactive communication with the customer.

Listen and respond to customers' needs and concerns in a professional and prompt manner.

Provide operational and sales support.

Ability to assess situations and proactively communicate to all pertinent parties 

Available shifts:

Shift timings – 1 st Shift

Job requirements:

Must be bilingual in Chinese(Mandarin) and English

Previous customer service experience a plus but not required.

Proficiency Microsoft Office (all programs). 

Ability to learn new software programs and portals easily. 

Have a positive attitude.

Strong communication skills needed

Take the extra mile to engage customers. 

High degree of creativity and intuition. 

Ability to think quickly and respond positively under pressure. 

Be self-motivated. 

Excellent problem-solving skills.

Strong organizational skills and time management skills. 

Ready to take control of the way you work?

Complete our application to join the PeopleReady team today. 

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PeopleReady is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religious affiliation, color, national origin, gender, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other basis protected by law. We will get to know you and connect you with jobs that match your skills, experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.