Job Information
Autodesk Technical Services Manager in Bengaluru, India
Job Requisition ID #
24WD80622
Position Overview
The work we do at Autodesk touches nearly every person on the planet. By creating software tools for making buildings, machines, and even the latest movies, we influence and empower some of the most creative people in the world to solve problems that matter
We are seeking an experienced Professional Services Manager {Software Development (Application)} to lead the charge on this mission. The ideal candidate will have big ideas and strategies that foster an environment of collaboration and creativity. This role is ideal for someone with an entrepreneurial mindset and real-world experience distilling business value and goals into roadmaps and refined product backlogs. Most importantly, you will be integral to helping us build better products that people love to use.
You are a self-starter who thrives on a challenge. You have a growth mindset and enjoy solving problems. You are comfortable managing internal stakeholders, positioning our consulting offerings and setting expectations. You will drive success in a multi-disciplinary team and operate in a matrix environment. You will oversee external customer projects from initiation through to completion. You will play an active role in defining consulting strategies which maximize a customer’s return on investment and accelerate adoption with current and future Autodesk solutions.
Location : Bengaluru, IN (Hybrid)
Responsibilities
Oversee the development, deployment, monitoring, maintenance, documentation and support of high quality, reliable applications to meet the business needs
Collaborate with the business to identify new business requirements and lead the technology team to deliver those requirements
Partner with the other application development teams to provide front to back solutions that benefit our customers
Having an oversight responsibility for the related Technologies teams in Enterprise Consulting
Bachelors/Master’s Degree in Engineering, Computer Science, Information Systems, or related field
Extensive experience with application development using the latest technology stack for a service-oriented architecture and deep understanding of data models with a view on application of these technologies
Highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute tasks in a high-pressure environment
Excellent analytical, communication, collaboration, and negotiations skills
Highly efficient in defining and meeting SLAs in order to satisfy and meet aggressive project timelines, and critical spontaneous requests
Excellent communication skills; verbal and written; articulate; must be able to communicate effectively with business executives
Strong experience putting together and delivering both business and technical presentations Business focused; results oriented Excellent team building skills Strong leader; leads by example
Excellent project management skills
Must be skilled at Project Risk Management (Identification, Tracking, prevention / handling)
People Leadership
Leads and manages a team of Developers (Front End, Backend), QA & Automation Developer
Manages measurable criteria for success and to assist in building organizational alignment
Creates and maintain staffing plan to support the current and future work demands and project deliverables
Results Leadership
Oversees strategic roadmap with Global Delivery Hub to ensure the successful and broad adoption of Autodesk solutions
Builds business plans in collaboration with senior management to align customer and Autodesk objectives
Ensures the team delivers services to customers
Thought Leadership
Enables team to establish and maintain excellent collaboration with the wider Enterprise Customer Success
Encourages the team to be innovative
Technical Leadership
Maintain a competent level of technical expertise to work effectively with team members and the broader Autodesk technical community
Keep abreast of technology industry trends, solutions, standards and methodologies
Maintain awareness of relevant development efforts in other organizations within Autodesk. Calibrate project plans and execution where appropriate
Proactively engage with customers and Autodesk stakeholders to stay on top of project requirements
Identify potential new product solutions that the market will embrace
Determine/champion use of common/inner source components vs. building duplicate functionality
(May) Make or help with buy versus build decisions
Personal Leadership
Adapts to and leads change
Coaches the team in the acceptance and support of change
Strong mentoring skills
Good organizational skills
Performance Management
Manage and monitor team’s performance to ensure successful project completion according to agree upon goals by fostering effective communications with team members for status updates and issue reporting
Identifying, anticipating, and tackling technical issues - applies well rounded judgment decisions by considering trade-offs and risk mitigation option, identifying and removing blockers to ensure delivery of project, working with key stakeholders to make project plan course corrections
Minimum Qualification
12+ years of technical leadership experience in technology, preferably in Financial Services out of which 8 + years product management experience with 5 + years of experience on software and/or developer platforms
Experience managing delivery of at least 1 hardware/software product/service
Experience managing and overseeing multiple on-going initiatives simultaneously
Cross-functional communication and collaboration experience
Experience in Scrum, Kanban, and Scaled Agile Frameworks (SAFe)
Experience in plan and prioritize product feature backlog and development for the product
Experience in develop detailed product feature specifications and ensure they’re clearly understood by the agile teams
Deep knowledge in assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy
Experience in serve as the product ambassador internally and externally, sharing knowledge and answering questions related to the product
Experience with scripting languages such as Python and Scala
Experience with big data tools such as PySpark
Experience with relational SQL databases
Experience with AWS cloud services used often for data engineering including S3, EC2, Glue, Lambda, RDS, or Redshift
Experience working with APIs to pull and push data.
Advanced working SQL experience working with relational databases, query authoring (SQL) and working familiarity with a variety of databases.
Experience optimizing 'big data' data pipelines, architectures and data sets.
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Preferred Qualification
Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
Deep understanding of value drivers in recurring revenue business models
Strong financial acumen including an analytical and process-focused mindset
A strong sense of ownership: You strive for deep understanding, build the appropriate solution to get the job done, and iterate quickly to deliver high impact results
Customer empathy: You have a high degree of customer empathy and drive to understand users' pain points. You strive to frame problems using the best conceptual models
You have a deep commitment to delivering exceptional product experiences
You are a brilliant communicator, collaborator, and facilitator
You are action-oriented, with a willingness to show, tell and iterate on ideas
You can shift between big picture and details whenever needed
You are a self-starter with a hunger to learn new things
Expert knowledge of systems & platform, cloud native and microservices architecture, design principles and technologies
Demonstrable deep experience in rethinking/reimagining existing service/application architecture as it is migrated to cloud. This includes services de-composition, security, leveraging native services, resiliency and observability.
Deep understanding and experience in one of the public clouds (AWS, Azure, GCP) native services
Experience with delivery of cloud infrastructure automation, DevOps and CI/CD
Having lead a team of AI/ ML engineers will be an added advantage
#LI -RV1
You should apply even if you don't feel that your credentials 100% match the position description - we are looking for relevant skills and attributes, not a checklist of experience that exactly matches the position itself .
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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