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Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com .

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Scope/Job Objective

The position reports into the Wabtec Logistics & Analytics (L&A) group and is specifically focused on the ongoing engineering, support and project delivery of the Track IQ portfolio of products.

With broad recognition as a leader in condition monitoring systems and associated technologies, Track IQ systems are installed on freight, heavy haul and passenger rail networks across 20+ countries and 6 continents. Our IoT systems use leading edge sensor technologies to acquire data from passing trains. Valuable insights on asset health are then extracted from the data using a combination of edge computing, signal processing, and artificial intelligence (AI) methods.

With continuous investment through both organic growth and acquisition, we continue to develop market leading solutions that meet the challenges of operating an efficient modern railway.

Duties and Responsibilities

• Handle customer technical requests requiring in-depth data analysis, data science techniques, vibroacoustic expertise, or detailed system knowledge.

• Prepare carefully considered customer facing responses to technical queries arising through projects and ongoing support agreements.

• Lead technical discussions with potential and existing customers to extract user requirements and drive new product initiatives and product enhancements.

• Provide advanced troubleshooting and fault resolution on our deployed systems requiring a detailed understanding of our data acquisition and processing pipelines.

• Conceptualise, develop, test and implement new features in the data acquisition, processing and reporting software.

• Work to improve automated system diagnostics and implement improved diagnostic reporting from our products.

• Provide detailed engineering design reviews across mechanical, civil, electrical, electronic and software disciplines.

• Define, develop and document system level test plans and procedures.

• Contribute to the creation and upkeep of product documentation – design, engineering calculations, analysis and generating useful insights.

• Provide oversight and critical review of system level design activities, including the integration of hardware, firmware, edge applications, front-end and back-end applications and databases.

• Ensure compliance of our products at a system level to relevant local and international standards.

• Help define, implement and drive our product roadmaps, and critically review the integration of new technologies into our product portfolio.

• Work with the project management office to provide engineering inputs and manage the technical aspects of the company’s commercial projects.

• Work with the service and support team to provide our customers with timely support and responses to their queries.

• Work with the Business Development team to support activities related to tendering, including technical assessment of tenders, preparation of tender responses and supporting presentations, as required.

• Help instil a culture throughout the Track IQ business in line with the Wabtec values of Safety, Customer Focus, Continuous Improvement, performance optimization, Teamwork and Leadership

• Help establish, improve and maintain quality control processes, systems and documentation Support the Support Manager and Customer Managers to resolve customer issues / queries in a timely and professional manner Support Business Development Managers with technical inputs to tender responses and proposals

• Support Product Managers with technical inputs to product road maps and new product initiatives

• Ensure customer feedback and/or business opportunities are fed to Product Mangers , Customer Managers and Business Development Managers for follow-up

Qualifications and Skills

Applicants must have:

• Masters/ Bachelors in electromechanical /electrical/mechanical engineering or equivalent proven industry experience in electromechanical engineering

• 12+ years of relevant industry experience and domain expertise

• A detailed understanding of vibroacoustic phenomena

• A strong data analytics and signal processing background

• Broad multi-discipline engineering knowledge and expertise

Applicants will ideally have:

• Experience working with electromechanical and software systems.

• Experience working in the rail industry.

• Experience in customer facing roles.

The following skills/traits are essential:

• Clear, effective communication and English language skills, both written and oral

• Good personal management, organisational and interpersonal skills

• Negotiation and stakeholder management skills

• Competency in the installation, setup, maintenance and troubleshooting of software, electronic and mechanical systems.

• Advanced skills in the MATLAB programming platform

• Experience in system level design, including the design of data acquisition systems and the selection and integration of appropriate sensors.

• Competency in the use of Microsoft Windows operating system and the Microsoft Office suite of products

• Ability to create formal documentation: e.g. information request responses, quotations, work instructions, product documentation

• The ability to work under pressures of weekly, monthly and project deadlines.

The following skills are useful but may be developed during the natural course of work or in targeted training courses:

• Competency in the following software and computing disciplines:

• AutoCAD, SolidWorks and Altium CAD packages

• SQL, Java, C, Python programming languages

• Installation, configuration and maintenance of server systems

• Technical knowledge of Track IQ systems architecture, functionality, output and data interpretation

The following traits are essential:

• Customer focus – a work ethic where the customer is put first and responses to customer queries, issues and support needs are focused on

• Organisation – dedication to planning, implementing, following and enforcing quality processes

• Relationship building – ability to develop and maintain internal and external relationships

• An enthusiastic attitude to hard work, learning new skills, and going above and beyond to achieve customer satisfaction

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.