Easter Seals Jobs

Job Description:

*Automation of customer complaint analysis

*Oversee improvements in voice of customer capabilities across our digital platforms

*Develop and deploy monitoring for ensuring application reliability and stability across the customer journeys

*Manage internal customer relationships, and collaborate effectively across organizations

*Ensure the effectiveness of dashboards, events and session analysis.

*Ensure reports are accurate and timely.

*Participate in all aspects of Agile/Scrum (stand ups, grooming, retrospect’s, etc.)

Qualifications:

5(+) Years of experience in Python Programming

• 5(+) Years of experience in SQL

• 5(+) Years of experience with Site Reliability Engineering and operations for internet/eCommerce applications especially in large, multi-data center environments

•5(+) Years of experience in large scale site operations

• Extensive experience with various site tools like ElasticSearch, Dynatrace, Quantum Metric, PowerBI

• Solution-oriented with proven success in a fast-paced environment

• Strong organization and time management skills

• Ability to communicate clearly and effectively with teammates and all levels of management

• Excellent troubleshooting, analytical and problem-solving skills with demonstrated initiative of going the extra mile

• Experience training customers on how to leverage tools to drive business value

• Strong understanding and proven knowledge of Scrum/Agile methodologies

Weekly Hours:

40

Time Type:

Regular

Location:

Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status