Easter Seals Jobs

Product Owner

Job Req ID: 35302

Posting Date: 25 Jun 2024

Function: Data & AI

Unit: Digital

Location:

RMZ Ecoworld, Devarabeesanahal, Bengaluru, India

Salary: Competitive

Why this job matters

BT is building a world class Data & AI function within it’s Digital businesses as part of its strategy to put data and actionable insight at the heart of everything it does and deliver on its Digital Transformation Programme to enhance the experience of its customers. This is key to delivering next generation products and key business processes across Sales & Marketing, Service Delivery and Service Assurance. Looking ahead we want to harness data and exploit specifically AI/ML technologies; we want people in the company and our customers to self-serve, make our operations smarter and create ‘best in class’ data driven innovative products our customer will love. For example, predicting service impacting incidents before they occur using network telemetry data, identifying jeopardy in delivery plans based on historical events, or personalising upsell opportunities by harnessing a 360-degree view of the customer, up to leveraging IoT to support big initiatives such as ‘smart cities’.

For the Data & AI function to be successful in driving and unlocking value through innovation and thought leadership via the use of Data & AI it needs strong partnerships with business stakeholders.

At the heart of the digital transformation there is big shift in focus from projects and activities to products and outcomes. The Product Owner is key for this shift, a set of empowered individuals living and breathing the ideation, definition and delivery of data products for business customers (internal / external).

As the liaison between the development team and user community/stakeholders, the product owner must collaborate closely with both groups to ensure there is a clear understanding of what features are needed to develop and enhance the product.

The Product Owner should also be the face of the Product by building relationships with internal stakeholders, run demos to showcase what product has to offer and organise regular company-wide show & tell sessions.

What you’ll be doing

• Accountable for owning a Data Product we deliver for BT Business

• Definition of the Roadmap, implementation, evolution and operability to meet customer requirements and to work with the Business product owner.

• Owning and prioritizing the backlog, make decisions on features the squad will deliver; participate in planning and alignment forums.

• Define the scope and vision for minimum viable product and minimum marketable product based on customer needs, resolving the trade-offs and bridging the gap between customer, business and tech considerations

• Represent voice of the customer, regularly seek feedback from users and use the feedback, coupled with quantitative data to iterate rapidly

• Work with team to solve customer problems, create user stories to deliver Epics

• Monitor and track the squad’s success metrics (e.g. journey NPS) and prioritise work accordingly.

• Facilitate the sprint planning to reaffirm priorities and clarify requirements.

• Responsible for unlocking and delivering benefits / efficiencies in the Squad, with assistance of the Squad Members as required.

• Liaise with BAU stakeholders across BT to support delivering efficiencies unlocked by the Squad that need to be delivered in the BAU

Skills and Experience

Key skills identified as:

• 10+ years’ experience in the relevant field or equivalent - specifically data warehousing / engineering, Big Data, analytics, data-driven marketing, Data Science, AI and cloud analytics technologies

• Familiarity with data engineering, architecture design, systems integration and AI deployment.

• Knowledge and experience in Agile project management

• Driven, goal-oriented and proven record of delivery.

• Ability to learn quickly with excellent analytical problem-solving skills.

• Excellent verbal and written communication and presentation skills

• Ability to lead projects and work collaboratively across diverse teams.

• Knowledge of Cloud Technology such as GCP or AWS and how to build features in multi-Cloud environment.

• Knowledge in Advanced Analytics and AI and how to productize it/build it at scale.

Other skills beneficial for the role are:

• Bachelor of Science in Computer Science, Engineering, Statistics, or similar field and Master of Science or Business Administration degrees PREFERRED

• 2-3 years or equivalent Product Owner or Product Manager PREFERRED

• Practical experience in Agile methodologies PREFERRED

• Product owner certification (MTP / General Assembly / PSPO / CSPO PREFFERED)

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.